Computer Support Technician 2

University of Washington•Friday Harbor, WA

9d•Onsite

About The Position

This position is on San Juan Island, 100 miles north of the Seattle area. Reporting to the Operations Manager, the Computer Support Technician 2 is responsible for providing technical support in the day-to-day operations of computer equipment, platforms, and tools used by employees, students, and visitors at a world-renowned marine education and research station.

Requirements

One year of experience as a Computer Support Technician 1.
Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration.

Nice To Haves

Two or more years of experience and/or training in computer maintenance technology
Associate’s degree in computer maintenance technology or related field
Familiarity with cat 6a cabling and fiber optics
Familiarity with network equipment, software, VLANs and network testing software
Experience troubleshooting and maintaining networked printers
Familiarity with scientific, virtualization and/or genomics software
Familiarity with network tools such as DHCP, SMB, AFP, SMTP, rsync, SFTP, SSH
Three years of IT experience such as installing and/or maintaining software, hardware, or network infrastructure equipment, or providing customer support in IT
Previous work experience in MacOS and Windows environments
Previous work experience with scientific equipment interfacing computer controllers
Excellent written and verbal communication skills
Familiarity with various audio and video media formats

Responsibilities

Provide proactive IT support (50%) Assist staff, faculty, students, and visitors with using and troubleshooting common IT equipment, tools, platforms and products; Provide hands-on and written guidance for staff, faculty, students, and visiting groups on audio/visual communication tools such as Zoom room, microphones, etc.; Consult with course instructors to determine course setup and equipment requirements; Provide info sessions, such as instructor and student orientations to FHL IT equipment and support; Maintain current documentation for computing and audio/visual equipment maintenance and use; and Inform campus community members of IT services available and of upcoming changes, alerts, outages, restoration, etc. using a variety of standard communication tools.
Support and maintain workstation equipment and common peripherals (20%) Troubleshoot, maintain and update common-use and staff computers, printers and associated equipment; Maintain, track inventory, and coordinate ordering of IT consumables and spares necessary to sustain the computing environment and stay current; and Plan, budget for, and seek funding opportunities for common use computing equipment and services.
Provide IT support for facilities (15%) Monitor, prevent, and react to alarms from monitoring tools such as those that support Uninterruptible Power Supplies, Fire Alarms, Water Detection Alarms, and Building Security Systems; Communicate and work with UW IT and College of the Environment IT on issues related to UW-wide services; Assist with IT infrastructure projects as required by UW IT and/or as directed; Assist with IT preparation for emergency response and recovery; and Oversee FHL IT security and policies under the guidance of UW IT.
Support network operations (5%) Use UW networking tools to prevent and identify failures and report to network operations staff; Communicate network service-related impacts to the FHL community; Review any network service-related impact tickets from the NOC. Assist UW NOC personnel with troubleshooting efforts. Inform supervisor, UW IT and/or the College of the Environment IT as needed; Act as primary interface for IT vendors including those who need site access or site logistics assistance; and Directly interface with local telecommunications providers for POTS issues onsite.
Support local server (5%) Manage and support local Windows, Mac OS, and Linux servers with minimal supervision; Manage and support Virtual Machine environments including management and support; and Manage server Command Line Interfaces including IDRAC.
Related duties as required (5%)