Temporary - Computer Support Technician - Coast Center

Mendocino College • Fort Bragg, CA

6d • Hybrid

About The Position

Mendocino-Lake Community College District is seeking an equity-minded Computer Support Technician for its Coast Center location in Fort Bragg. This is a temporary, non-continuing position, open until filled. The technician will perform computer support activities, including installing microcomputers and servers, recommending hardware and software, training users, maintaining inventory, assisting with networking issues, troubleshooting printer problems, and providing support for instructional computer labs, multimedia equipment, teleconferencing, and smart classrooms. The primary work location is Fort Bragg, CA, with potential travel to other centers or the Ukiah Campus.

Requirements

• Must meet Human Resources guidelines for qualified hiring; including by not limited to a Live Scan background check and completion of TB test.
• Must have experience in Computer Support.
• High School Diploma / GED Equivalent
• Knowledge of: Methods and procedures of operating electronic computers and peripheral equipment
• Knowledge of: Administration (installation, maintenance, security, operation) of Windows Servers
• Knowledge of: TCP/IP Lan/Wan environments and internet technologies and products
• Knowledge of: Network strategies and a variety of network operating systems
• Knowledge of: Operational and security procedures related to an instructional computer lab
• Knowledge of: Teleconferencing and multimedia equipment
• Knowledge of: Software licensing issues
• Knowledge of: Recordkeeping techniques
• Knowledge of: Basic troubleshooting techniques
• Knowledge of: Macintosh and PC desktop operating systems
• Knowledge of: Various software applications and basic hardware for the PC and/or Macintosh
• Knowledge of: Principles and theories of network systems and management
• Knowledge of: Basic understanding of electrical safety procedures
• Knowledge of: Verbal and written communication skills
• Knowledge of: Interpersonal skills using tact, patience, and courtesy
• Ability to: Deliver technical customer support
• Ability to: Identify, troubleshoot and resolve a wide range of technical computer-related problems
• Ability to: Identify, evaluate and solve end-user workstation problems
• Ability to: Support and train end-users in a wide range of software applications as needed
• Ability to: Read, understand and apply complex technical information including periodicals, journals, governmental regulations, and hardware/software manuals
• Ability to: Master new computer technology
• Ability to: Operate computers and peripheral equipment properly, accurately and efficiently.
• Ability to: Test and upgrade a variety of software and hardware
• Ability to: Organize, prioritize, and schedule workload.
• Ability to: Work independently with little direction.
• Ability to: Analyze situations accurately and adopt an effective course of action.
• Ability to: Communicate effectively both verbally and in writing.
• Ability to: Meet schedules and timelines.
• Ability to: Provide assistance in operating teleconferencing and multi-media equipment
• Ability to: Learn department and program objectives and goals
• Ability to: Establish and maintain cooperative and effective working relationships with others
• Ability to: Operate computers and peripheral equipment properly and efficiently

Nice To Haves

• AA Preferred

Responsibilities

• Performs computer support activities; responds to questions and resolves computer-related problems, analyzing whether hardware, application software, programming, or systems software are involved; redirects computer problems if necessary
• Receives, sets up, and loads software; installs microcomputers; receives and installs microcomputer peripherals including multiple models, hardware configurations, and a variety of system software
• Coordinates the activities of the instructional computer lab; assists and interacts with instructors to provide access for projects; organizes, maintains, and develops operational and security procedures for instructional computer labs, coordinating such between the college centers and the main campus.
• Provides computer support for instructional and/or administrative computer use; provides telephone and on-site support for students, faculty, departments, and other District personnel; provides computer and software resources for students
• Learns new software applications quickly; assists in overall software maintenance; upgrades to new versions; and monitors software for viruses as necessary.
• Evaluates, tests, and recommends selected hardware and software packages and determines features that best meet District needs; researches products and vendors for long-term support and dependability; works with vendors to get configurations and pricing on new computer equipment and repair components
• Trains users in the use and care of microcomputer equipment, minicomputer peripherals and associated software
• Stays current on technical changes by reading trade journals and hardware/software manuals; attends workshops and meetings as directed.
• Maintains hardware and software microcomputer inventory; oversees purchase orders from generation to receipt of items; orders computer supplies from vendors.
• Identifies, diagnoses, and resolves problems for users of personal computer software and hardware, District network, the Internet and new computer technology; communicates solutions to end-users.
• Delivers, tags, and sets up end-user PC and Macintosh desktop hardware, software and peripherals.
• Diagnoses and resolves end-user network or local printer problems, PC and Macintosh hardware problems and mainframe, e-mail, Internet, and local-area network access problems.
• Coordinates timely repair of PC and Macintosh computer equipment covered by third-party vendor maintenance agreements.
• Performs minor desktop hardware repair for PC and Macintosh computer equipment and peripherals that are not covered by third-party vendor maintenance agreements.
• Helps install local area network cabling systems and equipment such as network interface cards, hubs and switches.
• Assists with network administration as related to server operating systems, TCP/IP and internet technology.
• Assists with telephone and telecommunications issues and planning also satellite and teleconferencing issues and planning as needed.
• Performs related duties as assigned.

Benefits

• Bronze level benefit plan at the cost of the employee
• Paid Time Off: The successful candidate will earn forty (40) hours of sick leave per fiscal year.
• Retirement: This position may be eligible for CalPERS Retirement (contingent upon number of hours worked within the fiscal year.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED