Computer Client Support Technician

Goldbelt, Inc.•Hurlburt Field, FL

6h•Onsite

About The Position

This position is contingent upon the successful award of a contract currently under bid. Goldbelt Nighthawk offers sound solutions in software development and both defensive and proactive cybersecurity. Nighthawk offers an integrated, holistic cybersecurity workforce that is enthusiastic, continuously learning, and progressive. The team is fully committed to implementing dynamic cybersecurity solutions that effectively address the needs of customers. Nighthawk’s flexibility and expertise across the cybersecurity field provides customized solutions to our customer's unique needs. The Computer Client Support Technician provides administration and management assistance for AFSOC’s networks. Duties include, but are not limited to configuration management, maintenance, troubleshooting of NIPR/SIPR/TS client workstations.

Requirements

Ability to diagnose and resolve technical issues efficiently.
Strong verbal and written communications skills to assist non-technical users effectively.
Familiarity with computer systems, networks, and various software applications.
A bachelor’s degree in a relevant IT field.
Contractor must have and maintain currency of the appropriate level certification in accordance with Department of Defense (DoD) 8570.01-M (or current DoD/DFARS guidance governing IA workforce qualifications).
Minimum 5 years of recent IT experience.
At minimum, 5 years of experience performing technical assistance and support related to computer systems, hardware, and software required for MS and LINUX operations systems, at least 2 years of experience, within the past 3 years, with Microsoft Windows Server, Microsoft Active Directory, VMWare, Linux server software, and have knowledge on network storage.
5 years of experience administering and deploying geospatial applications and intelligence related automation to support analytical efforts and product development is desired.
Minimum 5 years of experience in administering and deploying enterprise level open source and commercial off-the-shelf (COTS) server equipment in support of intelligence organizations.
Active TS/SCI clearance is required.

Nice To Haves

5 years of experience administering and deploying geospatial applications and intelligence related automation to support analytical efforts and product development is desired.

Responsibilities

Provide assistance to users experiencing hardware or software issues, either in person or remotely. This includes troubleshooting problems and delivering solutions to common software and hardware issues.
Install, configure, and maintain computer systems, including hardware components like routers, printers, and servers.
Manage A2 help desk tickets, respond to requests in a timely manner, and log both problems and resolutions to maintain accurate records.
Create and maintain documentation for troubleshooting procedures and solutions. Develop a knowledge base to assist other technicians and users.
Educate users on how to use software applications and hardware effectively, providing training sessions as needed.
Work closely with other Information Technology (IT) staff and departments to ensure all technical needs are met and to escalate issues when necessary.