Computer Support Technician II

Knight's Armament•Titusville, FL

7d•Onsite

About The Position

This position involves inventorying, documenting, and inspecting various hardware and software computer systems. The role ensures compliance with Company IT policies and procedures, identifies non-compliance, and recommends corrective actions. Responsibilities include troubleshooting hardware (systems and peripherals) and software (operating systems and applications), excluding servers. The technician will inventory new equipment, install and test hardware and software, deploy new computers, and assist with office moves. Cleaning and maintaining computers, printers, and other office equipment is also part of the role. The position requires proficiency in word processors, spreadsheets, and various other applications, as well as researching, ordering, and tracking parts. Maintaining logs, files, and submitting reports to supervisors are essential duties. Familiarity with network cable installation, RJ45 and RJ11 connections, reading/creating network diagrams, hand tools, soldering, and crimping procedures are preferred. The role directly supports manufacturing software and initiatives, as well as the internal phone system and users. Assisting with report writing and performing related duties as required are also expected.

Requirements

One to three years previous computing technology experience, preferably with a PC and TCP/IP Networking.
A pleasant demeanor is a must, since the position has a high degree of personnel contact in sometimes-difficult situations.
Good written and verbal communication skills with the ability to communicate information tactfully.
Detailed hardware and software configuration and troubleshooting skills with respect to desktop/laptop computers and printers are required.
Must be very resourceful and have excellent customer service skills.
Must be able to learn quickly and be capable of performing assigned tasks with minimal supervision.
Must be able to lift up to 50lbs.
Familiar with installation of network cable, RJ45 and RJ11 connections preferred.
Ability to read and create network diagrams, etc.
Very familiar with hand tools and there safe use.
Soldering and crimping procedures preferred.

Responsibilities

Inventory, document and inspect various hardware and software computer systems.
Assure compliance with Company IT policies and procedures.
Identify areas of non-compliance and recommend corrective action.
Troubleshoot hardware (systems as well peripherals) and software (Operating systems and applications) for operation (not to include servers).
Inventory all new equipment, annotate in company records and send in paperwork (warranty, etc.).
Install and test hardware and software on company computers.
Deploy new computers and assist with moves to new locations.
Clean and maintain computers, printers and other office equipment, etc.
Understand and use word processors, spreadsheets and various other applications.
Research, order and track parts.
Maintain logs and files.
Prepare and submit related reports to supervisors.
Directly support manufacturing software and initiatives.
Directly support internal phone system and users.
Assist with report writing.
Perform related duties as required.