Computer Support Technician II

Knight's Armament Company•Titusville, FL

About The Position

This position involves a variety of tasks related to computer hardware and software systems. The technician will be responsible for inventorying, documenting, and inspecting computer systems, ensuring compliance with IT policies, and troubleshooting hardware and software issues for desktops, laptops, and peripherals (excluding servers). Key duties include installing and testing hardware and software, deploying new computers, maintaining equipment, and managing parts inventory. The role also requires assisting with report writing, supporting manufacturing software and internal phone systems, and performing related duties as needed. A significant aspect of the role involves direct user interaction, requiring excellent customer service and communication skills.

Requirements

One to three years previous computing technology experience, preferably with a PC and TCP/IP Networking.
A pleasant demeanor is a must, since the position has a high degree of personnel contact in sometimes-difficult situations.
Good written and verbal communication skills with the ability to communicate information tactfully.
Detailed hardware and software configuration and troubleshooting skills with respect to desktop/laptop computers and printers are required.
Must be very resourceful and have excellent customer service skills.
Must be able to learn quickly and be capable of performing assigned tasks with minimal supervision.
Must be able to lift up to 50lbs.
Familiar with installation of network cable, RJ45 and RJ11 connections.
Ability to read and create network diagrams, etc.
Very familiar with hand tools and their safe use.

Nice To Haves

Soldering and crimping procedures preferred

Responsibilities

Inventory, document and inspect various hardware and software computer systems.
Assure compliance with Company IT policies and procedures.
Identify areas of non-compliance and recommend corrective action.
Troubleshoot hardware (systems as well peripherals) and software (Operating systems and applications) for operation (not to include servers).
Inventory all new equipment, annotate in company records and send in paperwork (warranty, etc.).
Install and test hardware and software on company computers.
Deploy new computers and assist with moves to new locations.
Clean and maintain computers, printers and other office equipment, etc.
Understand and use word processors, spreadsheets and various other applications.
Research, order and track parts.
Maintain logs and files.
Prepare and submit related reports to supervisors.
Directly support manufacturing software and initiatives.
Directly support internal phone system and users.
Assist with report writing.
Perform related duties as required.