Computer Support Specialist

South Florida Community Care Network LLC•Sunrise, FL

4d•Hybrid

About The Position

The Computer Support Specialist will provide technical assistance and answers to users’ questions, assisting users by troubleshooting problems with computer hardware or software.

Requirements

Excellent verbal and written communication skills
Excellent interpersonal and customer service skills
Professional and pleasant telephone manner
Ability to explain technical issues to technical and nontechnical employees and customers
Strong analytical and problem-solving skills
Proficient with Microsoft Office Suite or related software
Proficient with or the ability to quickly learn an array of computer hardware and software
Must reside in the South Florida area and be able to commute to our office as needed
Candidates selected for this position must complete a Level 2 background screening through the Florida Care Provider Background Screening Clearinghouse.

Nice To Haves

Bachelor’s degree in Computer Science or related field preferred.
At least three years of experience in customer technical support highly preferred.

Responsibilities

Identifies, investigates, and resolves users’ problems with computer software and hardware.
Fields support calls, chat, email, and/or other communication from users with inquiries regarding software programming, connectivity, printing, and similar concerns.
Consults with users to determine steps and procedures taken to identify and resolve the problem.
Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions.
Gathers feedback from end users to continue to improve systems.
Coordinates and conducts organization-wide IT security training and educational campaigns.
Reviews IT requirements and provides objective advice on the use of IT security measures.
Arranges service by software or hardware vendors to repair or replace defective products.
Maintains knowledge of technology innovations and trends.
Performs other related duties as assigned.
Employees will be required to perform any other job-related duties assigned by their supervisor or management.