Computer Support Specialist - Jackson, MS
About The Position
The University of Mississippi — fondly referred to as Ole Miss — stands as a premier public research institution with a proud legacy of academic distinction. We are devoted to nurturing a vibrant, inclusive community where every member — student, faculty, and staff — can achieve their fullest potential. Join the Ole Miss Family — Build Your Legacy Here! Department: School of Pharmacy- Jackson, MS Job Summary: Performs technical troubleshooting by leveraging documented procedures and ensuring a high level of customer service in order to support the business and academic mission of the institution through technology.
Requirements
- High School (Required)
- Relevant experience | 2 Years | Required
Responsibilities
- Identifies, troubleshoots, resolves, and/or escalates routine and first level technical problems for various products and services.
- Receives and responds to inquiries and provides technical information through various communication mediums according to established policies and procedures.
- Using the ticketing system, log details of work performed, and resolution procedures, after intervention.
- Assist with training student staff.
- Provides technical support for both computer systems and audio-visual equipment, assisting faculty, staff, and students with hardware, software, and classroom technology needs.
- Installing and maintaining computers, troubleshooting network and system issues, and setting up, operating, and supporting AV equipment for lectures, meetings, and events.
- Supports classroom and administrative technical needs, and helps implement IT policies and security practices to maintain an efficient and secure academic environment.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
