Computer Support Specialist | Information Technology

Rockefeller University • New York, NY

9d • Onsite

About The Position

We seek a Computer Support Specialist who is passionate about providing exceptional, proactive customer and technical service to our campus community. The right candidate will provide end-user support in the field, via our ITSM ticketing platform, and by staffing our walk-in help desk. As part of the Service Desk team, you will actively engage all IT groups to assist in delivering and providing support for all IT services. We are seeking an individual who excels in a diverse, multi-user environment and is passionate about providing exceptional customer service and technical support to individual laboratories performing scientific computations and demanding cutting-edge IT support.

Requirements

• Bachelor's degree
• Experience with the setup and troubleshooting of Apple and Windows devices, and related network and OS support
• Experience with break/fix for mobile devices (iOS and Android)
• Excellent communication and interpersonal skills
• Must work well on a one-on-one as well as with teams
• Must be able to communicate and represent customer needs to IT, and IT’s requirements to customers
• Must be able to work at the walk-up helpdesk, using remote support tools (Bomgar), as well as in the field with customers at campus locations

Nice To Haves

• Experience with Linux operating systems (such as Ubuntu or Rocky) is desirable
• Knowledge of ITIL frameworks
• Experience with client endpoint management solutions and MDM
• Experience with prompt engineering and AI tools is a plus

Responsibilities

• Support and troubleshooting of desktops, laptop computers, including mobile devices, primarily Mac OS, Windows, iOS, Android, and Linux
• Break/fix of hardware and software, including OS, network, and applications
• Performing other related duties & responsibilities as assigned/requested

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level