Computer Support Specialist
Global Data Consultants•Beloit, WI
•Onsite
About The Position
GDC IT Solutions is currently seeking a Computer Support Specialist in Beloit, WI. We are seeking a detail-oriented and customer-focused Customer Support Specialist to provide technical and application support across a multi-site environment. This role involves troubleshooting hardware, software, and network issues while supporting a wide range of business applications. The ideal candidate has a strong IT support background and is comfortable working in a Windows-based environment with modern and legacy systems.
Requirements
- Associate's or Bachelor's Degree in related field
- Experience in help desk, desktop support, or customer support roles
- Strong knowledge of Windows operating systems (Windows 10 & Windows 11)
- Hands-on experience with Active Directory
- Familiarity with networking fundamentals (LAN, VPN, security basics)
- Experience supporting hardware in a Dell workstation environment
- Ability to troubleshoot issues independently and efficiently
- Strong customer service and communication skills
Nice To Haves
- Experience with Meraki (Cisco-based) network environments
- Exposure to ERP, CAD, or manufacturing software systems
- Familiarity with VoIP systems and IT hardware installations
- Experience working in multi-site or field support environments
- Knowledge of IT compliance, audits, or security practices
Responsibilities
- Provide front-line technical support to end users via phone, email, and ticketing systems
- Troubleshoot and resolve hardware, software, and network-related issues
- Support Dell workstations running primarily Windows 11 Pro, with some legacy Windows 10 systems
- Manage user accounts, permissions, and password resets using Active Directory
- Support connectivity issues including VPN and network troubleshooting (Meraki/Cisco environments)
- Install, configure, and maintain desktops, peripherals, and applications
- Assist with VoIP system setup and support
- Provide support for a variety of business applications, including ERP, manufacturing, and CAD systems (training provided as needed)
- Document incidents, solutions, and procedures in help desk systems
- Travel to support multiple locations when necessary
- Maintain and track IT equipment and inventory
- Collaborate with vendors and internal teams to resolve complex issues
- Assist with IT security efforts including phishing testing and audit support
Benefits
- Holiday and Vacation
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
