Computer Support Specialist
About The Position
Galapagos Federal Systems, LLC is seeking a skilled and motivated Computer Support Specialist to provide technical support for mission-critical operations in a fast-paced, customer-focused environment. The Computer Support Specialist will diagnose and resolve hardware and software issues; configure, image, deploy, maintain, and repair computer systems and peripherals; and provide end-user training on operating systems and standard business applications. The ideal candidate will have strong technical troubleshooting and customer service skills, with experience responding to support requests through phone, email, remote support tools, and ticketing systems. This role also supports on-site troubleshooting and user account management in accordance with organizational policies.
Requirements
- Active Secret security clearance
- 4+ years of experience performing PC maintenance, desktop support, or related IT support functions
- Advanced knowledge of desktop and laptop hardware, operating systems, peripheral devices, and enterprise software applications
- Experience providing Tier II/III or senior-level technical support within an enterprise environment
- Proficiency with remote support tools and IT Service Management (ITSM) or automated ticketing systems
- Demonstrated ability to diagnose, troubleshoot, and resolve complex hardware and software issues
- High school diploma/GED
- DoD 8570.01-M–compliant IAT II certification, as specified in BBP 05-PR-M-0002
- Must be a U.S. Citizen.
Responsibilities
- Provide advanced technical support by diagnosing and resolving complex hardware, software, and end-user issues
- Configure, image, deploy, maintain, troubleshoot, and repair desktop and laptop computers and peripheral devices
- Respond to service requests through phone, email, web portals, remote support tools, and automated ticketing systems
- Perform on-site troubleshooting and hands-on technical support as required
- Provide end-user training and guidance on hardware, operating systems, and standard business applications, including email, word processing, and printing
- Manage user accounts and system access in accordance with organizational policies and security requirements
- Accurately document incidents, troubleshooting activities, resolutions, and system changes within the ticketing system
Benefits
- Medical, dental, vision, disability, and life insurance
- Flexible Spending Accounts
- 401(k)
- PTO
- Paid Parental Leave
- Tuition reimbursement
- Paid federal holidays
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
