Department Computer Support Specialist 1

Pierce County•Tacoma, WA

About The Position

This is an opportunity to make a real difference in your community by supporting the work of Parks staff. In this role, you’ll take the lead on Information Technology support needs across the department, acting as part of a large team of highly motivated, innovative, compassionate, and engaged employees working together to enhance the lives of individuals, families, and communities. Pierce County Parks and Recreation manages more than 5,200 acres of parks, trails, and open space, ranging from community hubs to natural areas. We deliver diverse recreation programs and maintain the infrastructure that supports both active play and quiet connection with nature. Our department is made up of four divisions: Park and Recreation Operations, Business Operations, Volunteer and Resource Development, and Park Stewardship and Infrastructure Delivery, working together to serve one of the most dynamic and fast-growing regions in Washington. Guided by our mission to create livable communities, we provide opportunities for people to connect with nature, learn about sustainability, live healthy lives, and experience inclusive, thriving public spaces. Joining Pierce County Parks means being part of a forward-thinking team that values collaboration, innovation, and community impact, where your work truly makes a difference every day. The ideal candidate will have a strong background in a broad range of technical support to departmental staff in the IT-related areas of desktop support, web development, hardware and network setup, testing, security, inventory, and troubleshooting. Attention to detail and the ability to communicate effectively is critical. Throughout the onboarding process, you will meet with the Supervisors, teams, and the admin team regularly to discuss expectations, set goals, identify priorities, and gain familiarity with current policies, procedures, and strategic measures. Pierce County offers professional development through the Leadership Certification program, robust online learning, and other training opportunities throughout your career to ensure your success. This position has multiple career growth and promotional opportunities in Pierce County to build a great career.

Requirements

An Associate’s degree in computer science, data processing, education, public or business administration, engineering, or related field
Two or more years of information technology applications and systems experience
A resume and cover letter are required for this position
Applications without a resume and cover letter will not be considered
A valid driver’s license may be required when travel is required of the position
Applicant will need to authorize and complete a background check

Responsibilities

Troubleshoot and resolve various issues related to workstations and related hardware/software
Establish and/or change passwords for department staff
Provide user account assistance
Set up and issue PC’s, laptops, and other hardware to department staff following IT Division standards
Assist in setting up department-wide IT project timelines/plans
Participate in the research and purchase of computer equipment and supplies
Organize and maintain inventory of computer equipment and supplies
Assist with disposal of surplus equipment