Computer Support Representative

Walsworth•Marceline, MO

6d•Onsite

About The Position

As a Computer Support Representative, you will be responsible for assisting all customers, sales representatives and internal departments with daily support on any file, design, or uploading questions. This role requires keeping up to date on the newest software, introducing new processes, creating efficiencies, and bringing innovative ways to provide value-added services to our customers. You will also be responsible for creating, updating, implementing, and training others on standard operating procedures and processes for customers, sales representatives, and internal departments. Additionally, you will assist internal departments in downloading files from internal and external transfer sites, provide professional, mechanical, and technical support/guidance, test customer files for print readiness, document and organize communication, monitor and respond to inquiries via phone and email, assist Prepress and back up Leads as needed, and run Customer Service daily reports. All other duties as assigned.

Requirements

High school diploma or equivalent
Excellent organizational, project management and time management skills
Strong PC or Mac Skills
Demonstrate advanced proficiency in all adobe creative cloud applications: Quark Xpress, InDesign, Illustrator and Photoshop, Digital Publications, IOS and Android apps, E-Pubs, variable data applications, InDesign
Must successfully complete any training or certification courses required to support or strengthen position
Ability to read, interpret and follow verbal and written instructions, work procedures and other related materials
Excellent verbal and written communication skills including strong customer service skills
Must communicate appropriate information accurately and clearly as needed

Nice To Haves

Graphic Arts background, creativity, and design abilities preferred
Knowledge of graphic arts and printing

Responsibilities

Keep up to date on the newest software
Be able to introduce new processes, create efficiencies and bring innovative ways to provide value added services to our customers
Create, update, implement and train others on standard operating procedures and processes for customers, sales representatives, and internal departments
Assist internal departments in downloading files from internal and external transfer sites
Provide professional, mechanical, and technical support/guidance for customers, sales, and internal departments
Test customer files for mechanical and technical problems to ensure they are print ready
Document, maintain, and organize customer and internal department communication/interaction
Monitor and respond to customers, sales representatives, and internal departments via phone, email, etc
Assist Prepress and back up the Leads as needed
Running Customer Service daily reports
All other duties as assigned