Computer Support (Infrastructure Engineer)

Kelly • Ankeny, IA

1d • Onsite

About The Position

Join a team that supports the technology powering a large manufacturing operation, warehouses, and a test lab. You'll work with everything from computers and printers to scanners, networks, automation, and emerging AI tools. This role offers hands-on experience in a manufacturing environment, exposure to enterprise technologies, automation, and AI, and a mix of daily support work and impactful projects. Opportunities to learn, grow, and make a difference from day one.

Requirements

• Knowledge of computer hardware, software, and networking fundamentals
• Strong troubleshooting and customer service skills
• Experience with Microsoft Office and standard business applications
• Understanding of basic cybersecurity concepts
• IT-related degree or equivalent experience
• High school diploma or equivalent

Nice To Haves

• Familiarity with AI tools such as Microsoft Copilot or ChatGPT is a plus
• Exposure to scripting or automation (PowerShell, Python, VBA, etc.) is a plus
• 1+ year of IT experience preferred (recent graduates encouraged to apply)

Responsibilities

• Deploy, configure, and support PCs, printers, scanners, and network equipment
• Troubleshoot hardware, software, and connectivity issues
• Manage support requests through ServiceNow
• Assist with IT projects, upgrades, and technology rollouts
• Maintain asset inventory and equipment records
• Support printer maintenance and asset disposal
• Identify opportunities to improve processes and user experience

Benefits

• Hands-on experience in a manufacturing environment
• Exposure to enterprise technologies, automation, and AI
• A mix of daily support work and impactful projects
• Opportunities to learn, grow, and make a difference from day one

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED