Computer Support Analyst / Information Technologist I

MSU Internal Job Postings Details • East Lansing, MI

5d • Hybrid

About The Position

Michigan State University Human Resources is seeking a technology-focused professional to provide comprehensive computer and systems support for a dynamic HR organization serving more than 130 users. This role serves as a trusted resource for troubleshooting hardware and software issues, supporting system operations, maintaining technology infrastructure, and recommending innovative solutions that enhance service delivery. The position combines hands-on technical support with customer service, problem-solving, and continuous improvement. Success in this role requires strong technical expertise, effective communication skills, and a commitment to delivering responsive, reliable support to colleagues across the organization.

Requirements

• Knowledge equivalent to that which normally would be acquired by completing a four-year college degree program in Information Systems or a related technical field; one to three years of related and progressively more responsible or expansive work experience in an information technology area related to the duties to be performed; or an equivalent combination of education and experience.
• Customer-Focused Service – Demonstrates a commitment to providing responsive, professional, and solutions-oriented support while building positive working relationships with users at all levels of the organization.
• Technical Problem Solving – Effectively diagnoses issues, analyzes root causes, evaluates options, and implements practical technology solutions to meet operational needs.
• Communication and Collaboration – Communicates technical information clearly to both technical and non-technical audiences and collaborates effectively with colleagues, managers, and stakeholders.
• Continuous Learning and Innovation – Maintains current knowledge of emerging technologies and proactively identifies opportunities to enhance systems, processes, and the user experience.
• Accountability and Reliability – Takes ownership of responsibilities, follows through on commitments, and consistently delivers high-quality, secure, and dependable technology support.

Nice To Haves

• Excellent Customer Service skills
• Organizational skills
• Experience in computer desktop and laptop hardware and software troubleshooting
• Windows 10 administration
• Windows Server Administration
• Microsoft Endpoint Configuration Manager experience
• Active Directory OU Administration
• Perceptive Content or other document imaging platform experience

Responsibilities

• Serve as the primary point of contact for first-level technology support, responding to and resolving hardware, software, system, and user-access issues.
• Analyze user needs, diagnose technical problems, and develop effective solutions that support business operations and service delivery.
• Troubleshoot and maintain desktop computers, laptops, servers, and related technologies to ensure optimal performance and reliability.
• Support Windows-based operating systems, VMware environments, and associated system-level software applications.
• Recommend, evaluate, implement, and administer new or enhanced hardware and software solutions.
• Develop and deliver training, documentation, procedures, and user guidance to improve technology adoption, security awareness, and operational effectiveness.
• Partner with managers, administrators, and staff to identify technology needs, explain solutions, and support projects and operational initiatives.
• Escalate complex issues as appropriate while maintaining effective communication and ensuring timely resolution for end users.

Benefits

• Hybrid work environment that combines onsite collaboration with remote work opportunities.
• Continuous learning opportunities
• Exposure to enterprise-level systems and technologies.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level