Computer Support Analyst II (Information Systems Analyst II, Option C)

State of Illinois•Springfield, IL

1d•Onsite

About The Position

This position serves as an End User Computing Analyst performing complex professional and advisory functions in End User Computing (EUC) for assigned agencies. In this role you will coordinate and conduct complex software distribution application development for Microsoft networks at onsite user provided facilities using automated software deployment tools such as System Center Configurations Manager (SCCM) or Microsoft Windows/Microsoft installer scripts (MSI), Lite-Touch, and computer programming and/or scripting. In addition, you will serve as a project coordinator for full-range major/complex projects, very large end user hardware/software/application deployments and installations across multiple agencies and locations. The Department of Innovation & Technology (DoIT) is the state's IT agency delivering an enterprise approach to statewide technology, innovation, and telecommunication services, as well as policy and standards development, lifecycle investment planning, and cybersecurity services. With over 1,500 employees, DolT delivers IT services and innovative solutions to customer agencies to improve services provided to Illinois residents, DolT offers employees the opportunity to advance their careers, develop new skills and reach their potential, both personally and professionally. DoIT is committed to promoting and preserving a workplace culture that embraces diversity and inclusion. We welcome and value employees with different backgrounds, life experiences and talents. It is the collective sum of our individual differences that provides a broad perspective, leading to greater innovation and achievement. In recruiting for our team, we recognize the unique contributions of each applicant regardless of culture, ethnicity, race, national origin, sex, gender identity and expression, age, religion, disability, and sexual orientation.

Requirements

Requires knowledge, skill and mental development equivalent to completion of four (4) years of college with course work in computer science or directly related fields.
Requires three (3) years of professional experience in Client Services or a related Information Technology field.
Requires three (3) years of professional experience utilizing Microsoft Windows and Mac Operating Systems, implementing and supporting Microsoft Office client software products, and administering network services including working with, supporting, and implementing Microsoft System Center and System Center Configuration Manager (SCCM), Microsoft Intune, and MDT (Lite-Touch), MSI PowerShell-based software distribution scripting and producing implementation documentation aligned to standards/compliance.
Requires three (3) years of professional experience formally training subordinates on concepts of and how to use technical troubleshooting tools, including PowerShell, Intimidator, Scripting, BeyondTrust, System Center Configuration Manager (SCCM), Active Directory (AD), Microsoft Intune/MDT (Lite-Touch), and ServiceNow.
Requires three (3) years of professional experience performing project supervision, including the implementation of new software to a platform on an enterprise network, project scheduling, resource assignment, and oversight of project analyst staff to ensure successful implementation across multiple agencies and locations, including hardware/software consolidation and conversion/migration activities, on-site and off-site deployment coordination, and application of quality assurance/quality control (QA/QC) to project deliverables.
Requires three (3) years of professional experience providing complex technical and analytical security support across an enterprise platform as it relates to devices on a network, including knowledge of firewalls, Domain Naming System (DNS), Dynamic Host Configuration Protocol (DHCP), network printing services, File Transfer Protocol (FTP), Internet Protocol (IP), group policy security, cloud based cyber-security programs, and the mechanics of end user support services, including Virtual Private Network (VPN) support.
Requires the ability to verify identity.
Requires employment authorization to accept permanent full-time position with the State of Illinois
Requires the ability to pass a position specific, agency required background check and requires self-disclosure of criminal history.
Require a valid driver’s license and the ability to travel, including occasional overnight stays.
Requires the ability to work outside of normal hours to meet deadlines.
Requires the ability to serve in an on-call capacity.
Requires the ability to use agency supplied equipment such as laptop, personal computer, work cell phone, etc.
Requires the ability to attend seminars, conferences, and training to remain current on methods, tools, ideologies, or other industry related topics relevant to job duties.
Requires the ability to lift and carry objects or equipment weighing up to 30 pounds. This is considered medium work as defined by the U.S. Department of Labor (20 CFR 404.1567(c)). Medium work involves lifting no more than 50 pounds at a time with frequent lifting or carrying objects weighing up to 25 pounds.

Nice To Haves

Three (3) years of professional experience utilizing Microsoft Windows and Mac Operating Systems, implementing and supporting Microsoft Office client software products, and administering network services including working with, supporting, and implementing Microsoft System Center and System Center Configuration Manager (SCCM), Microsoft Intune, and MDT (Lite-Touch), MSI PowerShell-based software distribution scripting and producing implementation documentation aligned to standards/compliance.
Three (3) years of professional experience formally training subordinates on concepts of and how to use technical troubleshooting tools, including PowerShell, Intimidator, Scripting, BeyondTrust, System Center Configuration Manager (SCCM), Active Directory (AD), Microsoft Intune/MDT (Lite-Touch), and ServiceNow.
Three (3) years of professional experience performing project supervision, including the implementation of new software to a platform on an enterprise network, project scheduling, resource assignment, and oversight of project analyst staff to ensure successful implementation across multiple agencies and locations, including hardware/software consolidation and conversion/migration activities, on-site and off-site deployment coordination, and application of quality assurance/quality control (QA/QC) to project deliverables.
Three (3) years of professional experience providing complex technical and analytical security support across an enterprise platform as it relates to devices on a network, including knowledge of firewalls, Domain Naming System (DNS), Dynamic Host Configuration Protocol (DHCP), network printing services, File Transfer Protocol (FTP), Internet Protocol (IP), group policy security, cloud based cyber-security programs, and the mechanics of end user support services, including Virtual Private Network (VPN) support.
Three (3) years of professional experience in imaging, configuring, and maintaining network-connected devices within a business infrastructure environment, including integration with network telecommunications and adherence to security protocols, utilizing standardized images and scripting/imaging methods for large-scale on-site and off0site deployments of desktops/laptops.
Ability to maintain organizational and time management skills with the ability to manage multiple concurrent IT projects, meet mandated deadlines, and prioritize urgent compliance, audit, or client network application issues/requests.
Ability to analyze data logically and exercise sound judgement in defining and evaluating problems of an operational or procedural nature.
Ability to gain and maintain effective working relationships with associates, vendors, clients, and others.
Developed verbal and written communication skills to present technical information clearly and precisely to diverse audiences, including business users, development teams, and agency executives.

Responsibilities

Serves as a Computer Support Analyst II for the Department of Innovation & Technology (DoIT) performing complex professional and advisory client services functions, including coordinating and conducting complex software distribution application development for Microsoft networks, onsite user provided facilities, and assigned agencies.
Performs configuration, testing, implementation, documentation, and maintenance of desktop/laptop Microsoft Operating Systems and MAC Operating Systems, Microsoft Office client software products and various software and supported applications.
Provides both on site and remote end user support for all desktop related issues by resolving user questions/problems including Microsoft 365 Apps for enterprise, Anti-Virus software, and any other agency developed and supported products.
Serves as a project coordinator for full-range major/complex projects, very large end-user hardware, software, and application deployments, including installations across multiple agencies and locations while independently planning, developing, and implementing techniques for gathering and interpreting data.
Conducts formal training of subordinates and fellow team members on concepts and how to use technical troubleshooting tools, such as Intimidator, PowerShell, BeyondTrust, System Center Configuration Manager (SCCM), Active Directory (AD), and current ticketing systems utilized by the state.
Keeps abreast of new developments in the information technology field by continuing education through online training platforms, meetings, training sessions, seminars, and conferences to increase familiarity with and remain current on products, vendors, techniques, and procedures.
Performs other duties as required or assigned which are reasonably within the scope of duties enumerated above.

Benefits

Competitive Group Insurance benefits including health, life, dental and vision plans.
Flexible work schedules (when available and dependent upon position).
10 -25 days of paid vacation time annually (10 days for first year of state employment).
12 days of paid sick time annually which carry over year to year.
3 paid personal business days per year.
13-14 paid holidays per year dependent on election years.
12 weeks of paid parental leave.
Pension plan through the State Employees Retirement System.
Deferred Compensation Program – voluntary supplemental retirement plan.
Optional pre-tax programs -Medical Care Assistance Plan (MCAP) & Dependent Care Assistant Plan (DCAP).
Tuition Reimbursement Program and Federal Public Service Loan Forgiveness Program eligibility.