Computer Support Analyst 1

University of Washington•Seattle, WA

7d•Onsite

About The Position

The Computer Support Analyst I will support the on-site IT operations of the Institute for Protein Design (IPD) providing day-to-day technical support for desktops, laptops, lab equipment, and connectivity to the IPD’s data center infrastructure. This position is responsible for responding to tickets from IPD members, deploying and maintaining IT equipment in office and wet lab environments, and coordinating with IPD staff and external vendors with equipment setup. Additional duties include A/V support for presentations, documenting procedures and instructions, and training end-users on accessing the IPD’s IT resources. The position will also require travel between IPD sites on UW main campus and an off-campus location in SLU. This role will also assist IPD IT in data center operations, primarily deploying new equipment as it arrives. While the primary focus of this is on-site technical support, the position will have exposure to data center operations within a high-performance computing environment. Candidates with experience in, or interest in learning, IT infrastructure operations in academic research environments are preferred.

Requirements

Two years of experience in programming or computer support services of a technical nature. Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration.
Ability to lift and move equipment over 50 pounds
On-site presence during standard business hours
Ability to travel between business sites as required via public transportation or University of Washington vehicles
Familiarity with Windows, Linux, and macOS OS installation and imaging on desktops and laptops
Hardware troubleshooting (desktops, laptops, printers)
Basic network troubleshooting including services such as VPN, DNS, and printing
Ability to follow and create technical documentation and procedures
Customer service mindset

Nice To Haves

Associate’s degree or equivalent experience
Understanding of networking fundamentals (IP, DHCP, DNS, VPN)
Experience with imaging and deployment tools such as Ansible
Familiarity with terminal, command line, or PowerShell, and CLI tools like SSH
Scripting experience with Bash, PowerShell, Python, or similar languages
IT support in academic or research environments and vendor-managed systems
Experience working with directory services such as Active Directory or LDAP
Exposure to data center environments and server hardware
Basic understanding of virtualization technologies (QEMU, Incus)

Responsibilities

Support IPD-wide IT operations (60%)
Deploy, maintain, and support desktops, laptops, and printers
Troubleshoot connectivity between devices and networks
Respond and act on tickets and requests
Track and manage IT inventory and equipment
Setup equipment for IPD members, wet lab instruments, and new hires
Provide end-user training for IPD IT resources
Assist IPD IT with data center operations (20%)
Unbox and rack new servers and server hardware
Troubleshoot connectivity issues between on-site systems and data center infrastructure
A/V tech support (10%)
Provide technical support for seminars and meetings as needed
Simple editing of recordings
Document issues, resolutions, and procedures, (10%)