Computer Support Technician

NTT DATA • Los Angeles, CA

7d

About The Position

Provide hands-on support for desktop computers, laptops, printers, and other peripherals. Diagnose and resolve hardware and software issues in a timely and professional manner. Install, configure, and upgrade operating systems and applications. Relocate and set up IT equipment for staff moves and department changes. Use ServiceNow to manage and document support tickets and work performed. Collaborate with clinical and administrative staff to minimize disruption to patient care. Escalate complex issues to higher-level support teams when necessary. Ensure compliance with hospital IT policies, including data security and privacy standards. Support mobile devices and hospital-specific applications. Assist with onboarding and offboarding of hospital staff from an IT perspective. Participate in routine maintenance, patching, and updates of systems. Provide excellent customer service and maintain a professional demeanor in all interactions.

Requirements

• Minimum of 5 years of experience in a technical support role.
• Familiarity with ServiceNow or similar ITSM tools.
• Strong troubleshooting and problem-solving skills.
• Excellent verbal and written communication abilities.
• Ability to prioritize tasks and manage time effectively in a fast-paced environment.
• Strong customer service orientation and attention to detail.
• CompTIA A+
• CompTIA Network+
• Microsoft Certified: Modern Desktop Administrator Associate
• Apple Certified Support Professional (ACSP)
• ITIL Foundation Certification
• High school diploma or equivalent required

Nice To Haves

• Experience working in a healthcare or hospital environment
• Associate degree or technical training in IT preferred.

Responsibilities

• Provide hands-on support for desktop computers, laptops, printers, and other peripherals.
• Diagnose and resolve hardware and software issues.
• Install, configure, and upgrade operating systems and applications.
• Relocate and set up IT equipment.
• Use ServiceNow to manage and document support tickets.
• Collaborate with clinical and administrative staff to minimize disruption to patient care.
• Escalate complex issues to higher-level support teams.
• Ensure compliance with hospital IT policies.
• Support mobile devices and hospital-specific applications.
• Assist with onboarding and offboarding of hospital staff from an IT perspective.
• Participate in routine maintenance, patching, and updates of systems.
• Provide excellent customer service.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees