Customer Support Analyst 1
About The Position
SHAZAM recognizes that financial institutions build better communities, and this drives our passion to strengthen financial institutions. We are a trusted partner to our valued customers providing answers, choice, and innovation with an impeccable level of customer service – a level unmatched in the industry. And here’s the best part - we’re a national company that offers a small-company feel, a cultural balance that’s hard to come by but very real at SHAZAM. Your growth and development are top priorities and you’ll be surrounded by talented individuals and postured to make a real difference in the company. As a team member at SHAZAM, you’ll be an essential part of our mission as we work together strengthening financial institutions. This is a hybrid position based out of our Des Moines, IA, Parsons, TN or Chickasha, OK office. SHAZAM is looking for a Customer Service Analyst to join our team. In this position, you will be responsible for providing quality customer support as it relates to customers’ use of the core, platform, digital banking and document imaging products.
Requirements
- Minimum of three years experience in roles involving customer service, client support, or frontline operations within the banking industry is required.
- Proficient in Microsoft Office Suite, including Teams.
Nice To Haves
- Experience in partnering with financial clients to resolve technical or service‑related issues preferred.
- Experience with a customer ticket tracking software preferred.
Responsibilities
- Assist the customer in using the systems to solve problems.
- Offer enhancement requests when certain issues cannot be resolved by the current system.
- Communicate proper expectations with the customers on problem resolution.
Benefits
- A mission-driven company with a strong sense of purpose
- A hybrid work environment that values flexibility and collaboration
- Opportunities for professional development and career growth
- A culture that values innovation, integrity, and community impact
- Health, dental, and vision insurance
- 401(k) retirement plan with company match
- Flexible spending and health savings accounts
- Life insurance and short- and long-term disability provided at no cost
- Time away from work – PTO, VTO, paid parental leave, and company holidays
- Educational assistance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
