P/T Computer Service Technician

City of New York • New York, NY

7d • $47,634 - $61,662 • Onsite

About The Position

The mission of the New York City Police Department is to enhance the quality of life in New York City by working in partnership with the community to enforce the law, preserve the peace, protect the people, reduce fear, and maintain order. The New York City Police Department strives to foster a safe and fair city through the strategic deployment of resources, focusing on both crime prevention and addressing quality-of-life concerns while building lasting community relationships. The Information Technology Bureau (ITB) is to provide all members of the New York City Police Department with the most technological advancement available in order to enhance operational performance and promote personal safety. The use of technology in law enforcement contributes to officer effectiveness and efficiency, along with benefiting all of the citizens of New York. A computer technician installs, maintains, and repairs computer systems and networks. They diagnose and resolve hardware and software issues, ensuring optimal performance and security. This includes setting up new equipment, troubleshooting problems, and providing technical support to users either in person, by phone, or remotely. Computer service technicians will also be creating and maintaining records of hardware and software configurations, troubleshooting steps, and resolutions.

Requirements

• Passed and reachable on the 'Computer Service Technician' exam #3122, or permanent in the 'Comp Serv. Tech' title.
• A four-year high school diploma or its educational equivalent approved by a state’s Department of Education or recognized accrediting organization and one year of satisfactory, full-time experience in computer maintenance and repair.
• A four-year high school diploma or its educational equivalent approved by a state’s Department of Education or recognized accrediting organization and graduation from a certified technical training program in computer maintenance and repair.
• A satisfactory combination of education, training and/or experience equivalent to the above.
• Must have either one year of computer maintenance and repair experience, or graduation from a certified technical training program in computer maintenance and repair.
• Must have a motor vehicle driver license valid in the State of New York.
• Must maintain a valid motor vehicle driver license for the duration of employment.

Responsibilities

• Installs, maintains, and repairs computer systems and networks.
• Diagnoses and resolves hardware and software issues, ensuring optimal performance and security.
• Sets up new equipment.
• Troubleshoots problems.
• Provides technical support to users either in person, by phone, or remotely.
• Creates and maintains records of hardware and software configurations, troubleshooting steps, and resolutions.

Benefits

• Health insurance for the employee and his or her spouse or domestic partner and unemancipated children under age 26
• Union benefits such as dental and vision coverage
• Paid annual leave
• Sick leave
• Paid holidays
• Pension
• Optional savings and pre-tax programs such as Deferred Compensation, IRA, and a flexible spending account.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: High school or GED