Computer Repair Technician

Riverside Technologies Inc•North Sioux City, SD

2d•Onsite

About The Position

Riverside Technologies, Inc. is currently seeking a Computer Repair Technician. If you like working in a fast-paced environment and have great customer service skills, we welcome your application! As a Computer Repair Technician, you will be providing onsite hardware and networking support. In this role, you’ll perform installs, moves, adds, and changes. You’ll also provide technical assistance and support for computer systems and hardware. Plus, you’ll be responsible for follow-up services and problem escalation.

Requirements

High school diploma or GED
Ability to travel when required
Sense of urgency
Must be available for varying shifts depending on customers’ needs
Regular reliable attendance
Exceptional organizational skills and a professional presence
Ability to work efficiently within a team
Must have ability to move equipment weighing up to 25 lbs.
Must have exceptional driving record and have a valid driver’s license
Must be able to climb ladders
Must be comfortable working at heights of 3-40 ft.
Must be able to pass drug screening and background check

Nice To Haves

A+, Cisco, and HP certifications highly desired
1 year in field service support role supporting a variety of hardware and networking equipment preferred

Responsibilities

Providing onsite support, including hardware and networking support for desktops, laptops, and servers
Maintaining a high degree of professionalism in actions, demeanor, and dress
Performing installs, moves, adds, and changes as required as well as testing and inspecting units for quality
Communicating accurately, concisely, and professionally with the customer about important repair steps taken, parts ordered, and time estimated until completion
Providing technical assistance and support for incoming issues related to computer systems and hardware
Responding to email messages for customers seeking assistance
Maintaining daily performance of computer systems and running diagnostic programs to identify problems with computer systems
Installing, modifying, and repairing computer hardware and software
Prioritizing and reviewing work orders to schedule daily work
Developing a working knowledge of all operating standards, practices, and procedures
Performing inventory management
Performing other related duties as assigned
Drive a company vehicle for deliveries