Computer Repair Technician
FirstLine Schools•New Orleans, LA
•Onsite
About The Position
The Computer Repair Technician is responsible for providing high-volume computer diagnostics, hardware repairs, and inventory support. This role ensures that student and staff devices are rapidly repaired and returned to service, maintaining the technological operational standard of FirstLine Schools. This is a highly independent, results-driven role; the ideal candidate thrives in a solitary, heads-down work environment and requires minimal direct supervision.
Requirements
- At least one year experience in building/repairing/maintaining desktops and laptops, including component replacement (e.g., screens, batteries, keyboards on Dell and Chrome devices) required.
- At least one year of experience in independently navigating and problem solving in Windows 10/11, Chrome OS required.
- Hard drive imaging and cloning, and OS installation (Windows/Chrome) experience required.
- Strong communication skills, including the ability to explain technical issues clearly to non-technical staff and students is required.
- 1+ years of hands-on experience in computer hardware repair.
- Associates Degree in Information Technology or equivalent work experience.
- Demonstrated ability to work effectively with a diverse population of stakeholders.
Nice To Haves
- Familiarity with basic Active Directory principles preferred.
- Familiarity with Google Workspace Admin Console for managing and provisioning Chrome devices preferred.
- Experience using IT ticketing and inventory management systems is a plus.
- CompTIA A+ Certification preferred.
Responsibilities
- Disassemble, repair, and reassemble desktop computer, laptop, and Chromebook components.
- Diagnose and resolve hardware-specific technical issues rapidly and efficiently.
- Manually set up computer systems and hardware.
- Install or re-install operating systems and software programs for users following hardware replacements.
- Assist the IT department in tracking damaged, repairing, and ready-to-deploy hardware.
- Maintain accurate inventory logs of spare parts, decommissioned devices, and newly repaired units.
- Deployment and check-in/out of staff and student devices.
- Assist with general IT helpdesk tickets at specific locations only after primary device repair workflows and daily repair targets are resolved.
Benefits
- Mileage is reimbursable.
- Comprehensive benefits package
- Generous 403b plan
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
Number of Employees
11-50 employees
