Hardware/Computer Repair Tech

Virtucom Inc•Norcross, GA

About The Position

Job Overview: We are seeking responsible entry level hardware computer repairs technicians. You will be performing repairs on various chrome books and window devices. You will represent the company in a professional manner aiming for 100% customer satisfaction and high resolution rates.

Requirements

Must have strong team working skills in addition to working interdependently
Document troubleshooting and resolution steps related to repairs made
Self motivated and driven to meet or exceed daily output expectations
Able to request for help, follow instructions and accept constructive criticism
Ability to operate hand truck and pallet jack
Ability to lift or move products (No more than 20lbs)
Understanding of how computers and the various components interactions
Strong knowledge of MS Windows operating systems/Chrome OS
Document all service requests as per company guidelines
Sense of urgency to resolve tickets, meet or exceed service level agreements (SLA), and must possess good communication and customer satisfaction skills

Responsibilities

Computer repair technicians are required to be knowledgeable of various hardware related to the device they are repairing
Technicians are to review notes gathered by field technicians to determine details of the equipment problems
Technicians are required to disassemble and reassemble computers using various types of hand tools
Technicians will be required to maintain and repair devices
Troubleshoot hardware failures
Clean, or adjust mechanical parts to maintain machines' operating efficiency and to prevent breakdowns or repeat return for repair
Replacing / Repairing defective components
Technicians also need to carry out performance tests to ensure the device is functioning properly per manufacturer specifications.
Inspect units for cosmetic defects and report findings
Update and complete repair tickets
Maintain repair parts inventories and places parts request when additional parts are required for the repair