Computer Repair Technician

Teguar Corporation • Charlotte, NC

3d • Onsite

About The Position

Teguar Corporation is expanding, and we are currently looking for a Computer Repair Technician to join our RMA/ Technical Service team. In this role you will collaborate with internal teams including Sales, Product Management, Supply Chain, and Technical Services, as well as a combination of both domestic and international vendors who are leaders in industrial/medical technology and innovation. You will have a great impact on our medical and industrial customers by achieving realistic timelines and enabling them to succeed in their business. Your contribution is vital in establishing Teguar as more than a computer supplier, but also as a partner who will directly impact the medical and industrial community.

Requirements

• Technical understanding of computer hardware and software.
• Proven experience with computer repairs and testing to ensure successful solutions.
• Proven track record of balancing customer expectations and providing successful resolutions.
• High attention to detail.
• Willingness to learn new and innovative skills.
• Ability to prioritize and delegate work for efficiency.
• Strong comfort with finding continuous improvement opportunities.
• Ability to effectively communicate with all departments.
• Strong drive of repair completion and deadlines with the ability to resolve processing RMAs and issues creatively and proactively.
• Strong written communication skills with the ability to make processes more efficient.
• Timeline driven.
• Collaborative approach to work.
• Ability to follow strict processes.
• Interest in technology.
• Ability to work with little to no supervision.

Nice To Haves

• Don’t like freshly baked cookies and honey buns!!!!!

Responsibilities

• Evaluate customer units returned for repair, diagnose the problem, and perform the needed repairs on the computers and test for full functionality.
• Ensuring timely movement of product repairs.
• Providing proper communication to appropriate channels.
• Ensuring customer expectations are met.

Benefits

• Rev Share Bonus Plan – quarterly and annual based on company performance
• 401K matching
• HRA (Health Reimbursement Account) covers medical, dental and vision expenses
• Life Insurance
• Voluntary Benefits
• Gym membership
• Paid Holidays and PTO days
• Birthday PTO and Volunteer Day
• Culture Committee Program
• Employee Referral Bonus Program
• Modern office work environment with free drinks and snacks

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree