Computer Repair Technician

Teguar Corporation • Charlotte, NC

2d • Onsite

About The Position

Teguar Corporation is expanding and seeking a Computer Repair Technician to join their RMA/ Technical Service team. In this role, you will collaborate with internal teams (Sales, Product Management, Supply Chain, and Technical Services) and both domestic and international vendors. Your primary responsibility will be to evaluate customer units returned for repair, diagnose problems, perform necessary repairs on computers, and test for full functionality. This includes ensuring timely movement of product repairs, providing proper communication, and meeting customer expectations. You will have a significant impact on medical and industrial customers by achieving realistic timelines and enabling their business success, establishing Teguar as a partner in the medical and industrial community.

Requirements

• Technical understanding of computer hardware and software.
• Proven experience with computer repairs and testing.
• Proven track record of balancing customer expectations and providing successful resolutions.
• High attention to detail.
• Willingness to learn new and innovative skills.
• Ability to prioritize and delegate work for efficiency.
• Strong comfort with finding continuous improvement opportunities.
• Ability to effectively communicate with all departments.
• Strong drive of repair completion and deadlines with the ability to resolve processing RMAs and issues creatively and proactively.
• Strong written communication skills with the ability to make processes more efficient.
• Some college, certification or training from a Technical School and 0 - 6 months related experience as a Computer Service Technician.
• Or a minimum 2 years of experience in lieu of education.
• Or an equivalent combination of education and experience.

Nice To Haves

• Associate's Degree from a Technical School preferred.

Responsibilities

• Evaluate customer units returned for repair.
• Diagnose problems with computer units.
• Perform needed repairs on computers.
• Test computers for full functionality.
• Ensure timely movement of product repairs.
• Provide proper communication to appropriate channels.
• Ensure customer expectations are met.

Benefits

• Rev Share Bonus Plan – quarterly and annual based on company performance
• 401K matching
• HRA (Health Reimbursement Account) covers medical, dental and vision expenses
• Life Insurance
• Voluntary Benefits
• Gym membership
• Paid Holidays and PTO days
• Birthday PTO and Volunteer Day
• Culture Committee Program
• Employee Referral Bonus Program
• Modern office work environment with free drinks and snacks

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree