Computer Repair Technician
DMD Systems Recovery LLC•Tempe, AZ
•Onsite
About The Position
The Repair Technician plays a key role in supporting DMD’s repair operations by completing accurate, efficient, and high‑quality repairs for both in‑warranty and out‑of‑warranty devices. This role requires strong attention to detail, excellent documentation skills, and the ability to collaborate with internal teams to ensure timely processing of repair needs. The Repair Technician follows established repair workflows, maintains compliance with warranty requirements, and supports overall operational efficiency.
Requirements
- High school diploma, GED, or equivalent required
- Strong attention to detail with the ability to document work accurately and consistently
- Ability to identify repair needs, troubleshoot issues, and recommend appropriate actions
- Comfortable performing hands‑on repair work, including device disassembly and reassembly
- Strong communication skills and ability to work effectively in a fast‑paced operational environment
Nice To Haves
- Technical certification preferred
- Familiarity with repair processes for common hardware brands such as Dell, Lenovo, HP, and Apple
- 1–3 years of experience in device repair coordination, electronics, hardware support, or a related field (preferred)
- Familiarity with warranty processing or repair ticketing systems is a plus
Responsibilities
- Accurately file, document, and complete all in‑warranty repair cases in a timely and compliant manner
- Maintain clear tracking and visibility of all repair cases to ensure accountability and proper documentation
- Ensure all warranty repairs meet partner (Dell, Lenovo, HP etc.) requirements and internal quality standards
- Perform hands‑on out‑of‑warranty repairs, including physical tasks such as device disassembly, reassembly, and skinning as required
- Identify, document, and communicate parts needed to complete repairs
- Assist with diagnostics, device preparation, and post‑repair quality checks
- Collaborate with repair, inventory, and operations teams to support efficient workflow
- Follow established repair processes, safety guidelines, and documentation protocols
- Identify opportunities for continuous improvement and operational efficiency
- Perform other duties as assigned
Benefits
- Competitive benefits package
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
