Computer Repair Technician - Contract
About The Position
As a Computer Repair Technician within the K–12 area, you will be responsible for diagnosing and repairing hardware and software issues on various Chromebooks. This role utilizes core skills in hand tools, equipment repair, analysis, and troubleshooting while maintaining quality and production standards. CDW is committed to being an AI-fluent organization. We’re looking for people who bring curiosity, a learner’s mindset, and a willingness to engage with ever-evolving technology and tools. We value adopting AI as a partner, openness to experimentation, and a shared interest in learning together on AI. Our goal is to create a culture where AI enhances—not replaces—human creativity and decision-making. You don’t need to be an expert today; what matters is your readiness to explore, adapt, and grow with us as we integrate AI responsibly and effectively into our work. Additionally, CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, our goal is to understand your experience, strengths, skills, and qualifications. As an AI forward company, we see AI not just as a tool, but as a catalyst for new ways of thinking, creating, and communicating. We encourage candidates to embrace an AI mindset, one that’s curious, adaptive, and ready to explore what’s possible. We welcome thoughtful use of AI to expand your perspective and elevate how you share your story, while ensuring your application remains rooted in your own background, judgment, and voice.
Requirements
- Excellent written and verbal communication skills
- Strong attention to detail
- Experience as a computer technician or in a similar IT role
- Strong analytical and problem-solving skills
- Ability to diagnose and resolve technical issues effectively
- Time management and organizational skills
- Ability to prioritize tasks and work efficiently in a production-focused environment
- Demonstrated ability to lift up to 50 lbs. Stand, bend, lift, walk and carry products in any combination for up to 8 hours at a time.
- History of balancing competing priorities with the ability to adapt to the changing needs of the business while meeting deadlines.
- Comfort working in a warehouse environment which includes changes in temperature as the weather fluctuates, noise form conveyors and forklifts.
Responsibilities
- Accurately review customer work orders and carefully assess user-reported computer issues to identify and resolve problems
- Test and evaluate customer device needs to determine appropriate repairs
- Perform electronic device repairs, including hardware and software troubleshooting
- Troubleshoot customer hardware or software issues while ensuring proper procedures are followed
- Set up, repair, or replace computer hardware and associated devices as needed
- Follow all QC standards, ensuring each device is reviewed per customer request and meets required quality checks
- Remain flexible with internal movement across K–12 teams to support training on multiple device types and stay current with OEM requirements
- Meet established production goals while consistently upholding QC standards
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
