Computer Repair Technician Tier 3 (Temp to Perm)

PlanITROI LLC • Youngsville, NC

4d • Onsite

About The Position

PlanITROI is seeking a highly skilled Computer Repair Technician Tier 3 for a temp-to-perm position, with the potential for full-time conversion after a successful evaluation period. This senior-level role represents the highest technical tier within the repair department, responsible for expert diagnostics, advanced board-level repairs, workflow leadership, and supporting strategic decision-making related to asset recovery. This role is ideal for individuals with deep hardware expertise, strong problem-solving ability, and the leadership skills to guide and elevate the repair team. PlanITROI is a global leader in Reverse Logistics, IT Asset Disposition, Asset Recovery, Repair, Refurbishment, and Lifecycle Services. The work done at PlanITROI gives computers, laptops, tablets, and other devices a second life, and gives businesses, students, families, and communities greater access to the technology they need. PlanITROI is building a future-ready operation powered by quality, accountability, innovation, automation, training, and people who take pride in doing meaningful work.

Requirements

• 3+ years troubleshooting and performing repairs at a high production level on AIOs, laptops, PCs, smartphones, servers, and tablets
• Expert-level hardware diagnostics with the ability to identify, troubleshoot, and resolve complex or intermittent hardware failures
• Ability to perform advanced board-level and component-level repairs, including power circuitry, system boards, and micro-component replacements
• Strong knowledge of enterprise models and OEM part numbers to ensure the correct parts are ordered and the parts master stays accurate
• Strong proficiency across both the Apple and PC ecosystems, including enterprise-grade, high-value, and custom-configured devices
• Ability to oversee and maintain configuration standards, repair quality benchmarks, and technical accuracy across the repair workflow
• Skilled in supporting high-priority client builds, custom configurations, and specialized hardware setups
• Ability to evaluate asset condition, repair feasibility, and component-level cost-effectiveness
• Experience supporting leadership with technical insights that influence value-based disposition decisions
• Strong leadership and mentoring ability to train, coach, and support Tier 1 and Tier 2 repair technicians
• Ability to help establish repair standards, workflows, and SOP improvements
• Skilled at monitoring repair yield, diagnosing recurring failure patterns, and recommending process improvements
• Strong process-improvement mindset with the ability to identify inefficiencies and suggest workflow enhancements
• Strong documentation discipline to ensure accurate ERP compliance, repair notes, and inventory movement
• Ability to maintain a high-accuracy, high-quality output while supporting production throughput goals
• Strong organizational skills and ability to maintain a clean, efficient, and safe work area
• Ability to lift up to 50 lbs. and stand/walk for extended periods
• Ability to maintain a clean, organized, and safe repair workstation
• Reliability, punctuality, and a team-first attitude to support departmental goals

Nice To Haves

• PlanITROI Core Values: Driven & Confident, Think Win/Win Always, Own IT/Solve IT, Personal Growth Leads to Professional Growth, Innovate & Revolutionize the Future, Proud to be Part of the PlanITROI Team

Responsibilities

• Diagnose complex or intermittent hardware failures
• Ability to repair AIOs, laptops, PCs, tablets, servers, smartphones, and Apple products at a production level of 20 to 25 units per day
• Perform advanced board-level or component-level repairs
• Oversee configuration standards and quality benchmarks
• Assist management with repair vs. liquidation decision strategy
• Train and coach Tier 1 and Tier 2 technicians
• Help establish repair standards, workflows, and cost-efficiency initiatives
• Monitor repair yield and recommend process improvements
• Ensure accurate inventory movement and ERP compliance
• Support high-priority client builds and custom configurations
• Evaluate asset condition, repair feasibility, and component-level cost-effectiveness
• Support leadership with technical insights that influence value-based disposition decisions
• Maintain a high-accuracy, high-quality output while supporting production throughput goals
• Maintain a clean, organized, and safe repair workstation

Benefits

• health insurance
• 401(k) with company match
• paid time off

What This Job Offers

• Career Level: Senior
• Education Level: No Education Listed