Computer Programmer - Systems Analyst I

Virginia Department of Social Services•Chesapeake, VA

15h

About The Position

The successful candidate will oversee the full lifecycle of the Division’s hardware, software, and information systems while providing technical leadership, training, and hands-on support. This is an excellent opportunity for a technology professional who enjoys problem-solving, project management, and collaborating with staff to improve business processes through technology.

Requirements

Requires any combination of education and experience equivalent to a bachelor’s degree in computer science or a closely related field.
Requires a minimum of two years of full-time equivalent experience.
Requires a valid driver’s license and a driving record that is in compliance with City Driving Standards.
As applicable Information Technology based positions must meet requirements specified in Criminal Justice Information System (CJIS) policy for access to the Virginia Criminal Information Network (VCIN).

Nice To Haves

Project Management experience
Serve as primary Systems Analyst for the Kinship application, coordinating with vendors and City IT on system support, troubleshooting, user access, and system enhancements.
Act as the agency’s Local Security Officer (LSO) by managing user access to VDSS systems, ensuring compliance with information security requirements, and conducting annual access reviews.
Provide oversight to technical support staff, manage IT assets, and coordinate state and local IT initiatives and system updates.
Serve as internal IT project coordinator and provide backup technical support to ensure continuity of technology services.
develop programs to meet specification; develop program flowcharts;
Identify and correct program problems encountered in testing; record technical information and compose instructions;
Communicate effectively both orally and in writing;
Solve programming problems; and work well with end-users in clarifying and solving programming issues.

Responsibilities

Lead day-to-day IT operations for the Division and provide supervision, guidance, and support to technical staff.
Manage and participate in technology projects, including planning, implementation, testing, upgrades, and ongoing system maintenance.
Analyze user needs and business processes to identify opportunities for technology improvements and recommend effective solutions.
Design, implement, maintain, and troubleshoot computer systems, software applications, hardware, and network resources.
Provide technical support to staff by diagnosing and resolving hardware, software, system access, and connectivity issues.
Administer system and network security, including user account management, access controls, and compliance with established policies and procedures.
Develop and deliver user training, technical documentation, and instructional materials to support effective use of technology resources.
Monitor emerging technologies, industry trends, and best practices to recommend enhancements that improve efficiency, security, and service delivery.
Maintain hardware and software inventories, system documentation, and other administrative records; assist with technology budgeting, purchasing, and vendor coordination as needed.
Collaborate with internal departments, vendors, and stakeholders to support operational needs and ensure reliable technology services.