Computer Operator I

BAE Systems•Wright-Patterson Air Force Bas, OH

12d•Onsite

About The Position

We are seeking a motivated and detail-oriented Junior Computer Operator to support the Air Force Research Laboratory (AFRL) Department of War Supercomputing Resource Center (DSRC). This position serves as the primary operational monitor for High-Performance Computing (HPC) systems, enterprise storage, and critical facility infrastructure while providing Tier 1 user support and coordinating issue resolution with technical teams. Shift: Second Shift (1500 – 2300 EST). Candidates must be flexible to support varying schedules, including weekends and holidays, based on mission requirements. This position is onsite at WPAFB, Dayton OH.

Requirements

High School Diploma or equivalent.
Basic understanding of computer hardware, software, networking concepts.
Strong troubleshooting, customer service, verbal, and written communication skills.
Ability to prioritize multiple tasks and respond effectively in a fast-paced operational environment.
Willingness to work primarily second shift (1500 – 2300 EST) with flexibility to support weekends, holidays, and alternate schedules as required to meet mission needs.

Nice To Haves

Associate’s degree in Information Technology or a related field, or equivalent experience.
Experience in a Network Operations Center (NOC), data center, Help Desk, or enterprise IT environment.
Familiarity with Linux/UNIX operating systems and HPC environments.
Experience using system monitoring tools, workload managers (e.g., SLURM), or enterprise monitoring platforms.
CompTIA Security+, Linux+, ITIL v4 Foundation, or equivalent technical certifications.

Responsibilities

Monitor the health, availability, and performance of HPC systems, enterprise storage, and facility infrastructure using system dashboards and monitoring tools.
Monitor data center environmental systems, power distribution, UPS/generator status, and facility alarms, initiating appropriate response actions when required.
Perform scheduled facility inspections and operational checks while documenting system status and observations.
Serve as the first point of response for operational alerts, performing initial troubleshooting and escalating hardware, software, network, or facility issues to the appropriate technical teams.
Provide Tier 1 Help Desk support, including account assistance, password resets, ticket creation, and basic troubleshooting in accordance with established procedures.
Maintain accurate operational logs, shift documentation, and ServiceNow tickets to ensure effective communication and continuity between shifts.
Deliver detailed shift turnover briefings and identify recurring operational issues or process improvement opportunities.