Computer Operator I

Brightstar Lottery•Tallahassee, FL

7d•$29,120 - $52,458•Onsite

About The Position

Brightstar is seeking a Computer Operator in the area of Tallahassee, FL. This position requires flexibility with shifts as it is a 24/7 operation and offers competitive wages and shift differential for off-shift hours. It is an entry-level position responsible for general technical support of the data systems for lottery sale systems. This position is not a remote opportunity, so the candidate should be local to the data center site. Candidates should also be flexible to work a day shift or night shift position. Data Center shifts are 12 hours, with 3 or 4 days per week.

Requirements

High School diploma or equivalent required
1-2 years' experience with Service Desk, Help Desk, Call Center, or Customer Service positions
Basic experience in Microsoft Office (Outlook, Teams, Word, Excel)
Technical knowledge and skills required
Must be able to monitor and troubleshoot multiple technologies

Nice To Haves

IT, technical, or related college degree or certifications are preferred

Responsibilities

Provides entry to intermediate level monitoring and troubleshooting for operating equipment for one or more jurisdictions and 24x365 adherence to operational procedures, checklists, policies, and national IT Best Practices.
Performs intermediate level troubleshooting of systems and servers related to host systems, middleware, applications, and existing tools according to procedures with minimal supervision.
Monitors logical security through use of established tools and procedures.
Performs entry level troubleshooting of network technologies related to IP network devices and backbone transports according to established procedures, using existing tools with minimal supervision.
Accurately executes, validates, and recovers defined processes in the operational checklists to ensure that all draw processing, day-end processing, system balancing, file system maintenance, change requests, report/file transfers and deliveries, messaging and jackpot details, system locations/configurations, and internal/external customer requests are completed.
Appropriately coordinates, executes, validates, tracks, follows up on, and escalates internal and external customer requests according to established guidelines.
Submits recommendations to create and/or maintain operational procedures and checklists.
Adheres to service level agreements by following established SLA performance requirements.
Adheres to IT best practices by following established IT best practice performance and audit.
Supports local testing policies and procedures.
Provides training to other operators through free flow of information, encouraging and appropriately evaluating feedback, encouraging innovation, and inspiring / motivating others.
Assists in providing informal coaching and mentoring to junior level operators.