Computer Operator 1

First National Bank Of Pennsylvania•Hermitage, PA

13d•Onsite

About The Position

This position is primarily responsible for monitoring applicable shift processing activities and related end-user activity in a 24/7 processing environment and ensuring a balanced and effective operating systems environment. The incumbent completes daily processing logs and checklists, prints and delivers required reports and forms and operates and maintains peripheral equipment, as required, including tape drives, hard drives, cd/dvd drives, printers and consoles.

Requirements

Excellent communication skills, both written and verbal
Excellent organizational, analytical and interpersonal skills
Ability to work and multi-task in a fast paced environment
Detail-oriented
Excellent customer service skills
General knowledge of PC, office equipment, printers and peripheral equipment, networking and technology terminology.
Basic knowledge of Microsoft applications.

Nice To Haves

Associates degree preferred.
Appropriate Unisys and Fiserv virtual training modules with manager approval.

Responsibilities

Performs file transfers using various delivery methods and utilities providing Tier 1 support including initial recipient of departmental calls and emails for requests and issues.
Performs routine requests and troubleshooting and escalates to Technology management as appropriate.
Uses basic analysis and math skills and may be involved in solving some issues.
Follows production checklist through shift assignment.
Is responsible for daily operations of Unisys mainframe per shift assignment.
Escalates issues and anomalies.
Exhibits attention to detail, completes all assigned tasks and escalates issues and anomalies.
Completes daily checklist and assigned operational logs.
Documents work and procedures related to computer operations.
Completes tasks and checklists independently with oversight from manager or Lead Computer Operator.
Receives direction from manager or Lead Computer Operator with schedule.
Participates in scheduled rotation and is required to meet availability requirements per schedule.
Performs other related duties as assigned.
Has significant impact with production mainframe and peripheral processing systems.
Follows change control procedures.
Has internal contact with end users, computer operations management and the entire Technology organization.
Has minimal external contact, only authorized by management.
Performs other related duties and projects as assigned.
All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation’s risk management program.
Compliance with regulatory laws and company procedures is a required component of all position descriptions.