Computer Network Specialist II

State of Maryland•Carroll, MD

5d•Onsite

About The Position

The purpose of the Computer Network Specialist II (CNSII) technician is to support the IT infrastructure and user community for Carroll County DSS and the Maryland Department of Human Services. This role involves performing essential tasks such as running network cabling, providing technical documentation, managing the inventory of IT assets, management and configuration of local IT solutions, configuration of user devices, providing reports/data to leadership/stakeholders, deployment of applications, and assisting users with technical issues related to software, hardware, printers, and network connectivity. This role ensures the smooth operation of IT systems and services, contributing to the efficiency and productivity of the organization. The CNSII will also monitor IT systems and networks, perform software installation and configuration, repair printers, distribute and track user IT devices, configure user IT devices, assist staff with IT-related questions, and participate in projects approved by agency or DHS leadership by executing various tasks.

Requirements

Two years and six months of experience.
One year of experience planning, integrating and maintaining software and hardware for local or wide area computer networks.
An additional eighteen months of experience converting data from project specifications by preparing program code using generally accepted computer programming languages or other developmental tools; planning, installing and maintaining data communications network lines and devices; or evaluating, implementing and maintaining computer hardware and software.
Graduation from an accredited high school or possession of a high school equivalency certificate and fifteen credit hours from an accredited college or university in systems analysis and applications programming using generally accepted computer programming languages or other developmental tools may substitute for the additional eighteen months of experience.
Graduation from an accredited high school or possession of a high school equivalency certificate and completion of a certification program in Network Administration, such as Certified Novell Administrator (CNA), Microsoft Certified Product Specialist NT 4.0 Administrator or equivalent certification program may substitute for the additional eighteen months of experience.
Experience in one of the following areas on a year-for-year basis for graduation from an accredited a high school or possession of a high school equivalency certificate: operating computer systems, scheduling, controlling input and output or maintaining backups or data storage, processing data on computer systems, evaluating, implementing and maintaining computer hardware and software or converting data from project specifications by developing programs using generally accepted computer programming languages or other developmental tools.
Possession of a Bachelor's degree in computer information technology, management information systems, or other information technology related field, including course work in local or wide area computer networks, from an accredited college or university and one year of experience planning, integrating and maintaining software and hardware for local or wide area computer networks may substitute for the required experience.
U.S. Armed Forces military service experience as a commissioned officer in Network Analyst classifications or Network Integration and Management specialty codes in the Information Technology field of work on a year-for-year basis may substitute for the required experience.

Nice To Haves

One year of experience with Active Directory.
One year of experience with VOIP (voice over Internet Protocol) technology.
One year of experience in Help Desk Tickets preferable in both virtual and in person settings.

Responsibilities

Provides customer service to internal and external customers.
Log incidents/service requests, assign and track until resolution.
Completes projects as assigned.
Completes users requests per Helpdesk system.
Monitor IT systems and networks for potential issues.
Configures and manages IT solutions hosted at jurisdictional level.
Manages IT assets/disposals.
Ensure compliance with all IT policies.
Aids users experiencing technical issues from hardware, software to network and connectivity issues.
Diagnose and resolve technical problems.
Perform related tasks to user accounts including but not limited to password reset, group memberships and folder assignments.
Assists users with installation and configuration of software & applications.
Provide basic training to users.
Perform preventative maintenance on equipment.
Ensures all VOIP phones are functional and in compliance.
Works with other departments, agencies, vendors and contractors to determine requirements to all local systems.
Ensures customer satisfaction with products and services.
Promote and support use of technology that enables productivity.
Responds to customers inquiries in a timely and courteous manner.
Builds and maintains positive relationships.
Oversee inter-office mail delivery and agency outgoing mail operations.
Keeps up to date on technology.
Participates in opportunities for self improvement.
Attends conferences, seminars and workshops.
Complete assigned trainings.
Receive required certifications as required.