Computer Help Desk Tech (Student Wage)

University of Virginia • Charlottesville, VA

10d • Onsite

About The Position

The Department of Facilities Management is seeking a student help desk tech to work with existing team members to support Facilities Management's fleet of PC's and mobile devices. The help desk tech will provide technical support to the Facilities Management community to resolve first and second-tier desktop software, hardware, and communications issues in an efficient and timely manner. Accurately document request history. Triage and route advanced second and third-tier requests to the appropriate technical personnel. Provide timely resolution of problem or escalation on behalf of the user by maintaining strong working relationships with IT professionals in areas such as network services, software systems engineers, and application developers.

Requirements

• Have a valid Virginia driver’s license.
• Have basic knowledge of PC’s running Windows 10/11 Operating System & Microsoft Office Suite O365.
• Basic smartphone knowledge.
• Ability to work in a team environment.
• Excellent phone communication skills.
• Candidates should have a positive attitude, and be highly organized, & reliable.
• Current undergrad UVA student.
• Preference will be given to 1st or 2nd-year undergraduate students.

Responsibilities

• Provide end-users with timely, quality support (both by telephone and in person).
• Provide microcomputer hardware/software support, peripheral support, and smartphone configuration/support.
• Provide basic network support.
• Build and deploy PC's.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed