Computer Hardware Engineer I
About The Position
The Computer Hardware Engineer I provides front-line, hands-on or remote technical support to end users for issues involving desktop hardware, operating systems, software, networks, cabling, mobile devices, and peripherals. The role emphasizes excellent customer service and exceeding user expectations. The position manages hardware and software installation and maintenance, diagnoses and repairs computer hardware, deploys workstations and notebooks, supports network and server infrastructure, and helps organize and inventory desktop resources. It also manages service tickets, documents work, follows up on issues, and works within established Service Level Agreements (SLAs).
Requirements
- High school diploma or GED and two years of experience in a Desktop Support/Client Services role; or an associate degree from an accredited college or university and one year of experience in a Desktop Support/Client Services role.
- For the associate-degree pathway, a degree preferably in computer science, information systems, business administration, or another related field.
Nice To Haves
- Industry-specific certification such as A+, MCP, MCSE, or another Microsoft role-based certification.
Responsibilities
- Provide hands-on or remote technical support to end users for desktop hardware, operating systems, software, networks, cabling, mobile devices, and peripherals.
- Install and maintain hardware and software, including workstations, mobile devices, multimedia displays, and video conference systems.
- Diagnose and repair computer hardware, including providing first-level network hardware support.
- Deploy computer workstations and notebooks and complete moves and setup of computer peripherals.
- Perform rack-and-stack activities for network and server infrastructure hardware.
- Assist with the organization and inventory of desktop hardware and software resources.
- Manage service tickets with appropriate documentation, follow-up actions, and tracking while meeting established SLAs and providing excellent customer service.
- Proactively address IT issues or concerns during support visits and follow up by opening service incidents to document work performed.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
