Computer Field Service Technician

TEKWISSEN LLC•Quebec, QC

146d•Onsite

About The Position

As a Field Technician II, you will be responsible for supporting and maintaining laptop, desktop and printer support for end users and clients. A valid passport and drivers’ license and vehicle are required. This role reports into the Field Services Manager.

Requirements

Requires experience in the field or in a related area; familiar with a variety of the field's concepts, practices, and procedures
Able to perform call-management in a Real-Time-Reporting environment
Able to work independently & with limited supervision
Excellent verbal & written skills
Have good interpersonal and communication skills.
Valid passport
Valid driver's license
Vehicle required
Ability to use an iPad
Ability to use a checkout system
Ability to use a root-based map system
Cursory level of technology proficiency

Nice To Haves

Experience in Sales

Responsibilities

Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals
Documents, maintains, upgrades or replaces hardware and software systems
Supports and maintains user account information including rights, security and systems groups.
Identifies, analyzes, and repairs product failures, orders and replaces parts as needed
Relies on experience and judgment to plan and accomplish goals.
Performs a variety of complicated tasks
Works under general supervision. A certain degree of creativity and latitude is required
Deskside software support
High end printer and multi-function laser component level repair
Server component level hardware repair and software restore
Network device replacement/ configuration
Basic network troubleshooting
Smart Hands