Computer Assistant II (Part-time)

Marion Co Public Library•Indianapolis, IN

7h•Onsite

About The Position

This part-time position, 20 hours per week, involves assisting library patrons with technology-related needs, including workforce projects, job searches, resume writing, and general computer assistance. The role also includes developing and presenting technology-themed programming and digital literacy classes, monitoring the computer lab, troubleshooting technical issues, and performing various library circulation tasks.

Requirements

Six-months/one year of advanced study or training past high school or equivalency
Intermediate to advanced knowledge of computer functions (Microsoft Office applications, Google applications, and iOS or Android devices and apps, printing, copy machines, etc.).
Previous experience working with customers face to face.
Previous experience assisting others with basic computer and/or software problems.
Available to work day, evening, and weekend hours - including occasional mandatory Sundays.

Nice To Haves

Bilingual (preferred but not required).
Previous experience working in a customer service position and/or working with adult instruction is preferred.

Responsibilities

Develops, assists with, and/or presents technology-themed programming and digital literacy classes across multiple skill levels.
Develops and delivers computer and technical skill training for the local community and community groups.
Supports library patrons on workforce-related projects to assist with job searches, writing resumes and cover letters, and other computer and workforce related activities.
Assists patrons with internet use in relation to navigating job search engines, government workforce websites and other job-related websites.
Monitors the Computer Lab.
Troubleshoots basic computer technical problems.
Handles patron’s questions and offers computer assistance.
Orders supplies as needed and maintains printer/equipment readiness.
Processes and shelves holds.
Assists patrons with questions regarding library policies and services, analyzes and makes decisions regarding patron problems, using good and appropriate judgment.
Accepts and processes all outgoing and incoming materials from patrons in a timely manner.
Assists patrons with library card applications.
Prepares cash drawer, including preparation of bank deposit.
Accepts payments for overdue, lost and damaged materials.