Computer Assistant II (Part-time)

Marion Co Public Library•Indianapolis, IN

2d•Onsite

About The Position

This part-time position, 20 hours per week, involves assisting library patrons with technology-related needs, developing and delivering digital literacy classes, and supporting workforce-related projects. The role requires monitoring the Computer Lab, troubleshooting technical issues, and assisting patrons with various library services and policies. The Computer Assistant II will also be responsible for processing materials, managing payments, and maintaining equipment readiness.

Requirements

Six-months/one year of advanced study or training past high school or equivalency
Intermediate to advanced knowledge of computer functions (Microsoft Office applications, Google applications, and iOS or Android devices and apps, printing, copy machines, etc.).
Previous experience working with customers face to face.
Previous experience assisting others with basic computer and/or software problems.
Available to work day, evening, and weekend hours - including occasional mandatory Sundays.

Nice To Haves

Bilingual (preferred but not required).
Previous experience working in a customer service position and/or working with adult instruction is preferred.

Responsibilities

Develops, assists with, and/or presents technology-themed programming and digital literacy classes across multiple skill levels.
Develops and delivers computer and technical skill training, for the local community and community groups.
Supports library patrons on workforce-related projects to assist with job searches, writing resumes and cover letters, and other computer and workforce related activities, including assisting patrons with internet use in relation to navigating job search engines, government workforce websites and other job-related websites.
Monitor the Computer Lab.
Troubleshoot basic computer technical problems.
Handle patron’s questions and offer computer assistance.
Order supplies as needed and maintain printer/equipment readiness.
Process and shelve holds.
Assist patrons with questions regarding library policies and services, analyze and make decisions regarding patron problems, using good and appropriate judgment.
Accept and process all outgoing and incoming materials from patrons in a timely manner.
Assist patrons with library card applications.
Prepare cash drawer, including preparation of bank deposit.
Accept payments for overdue, lost and damaged materials.