Computer Analyst I

Charles County Public Schools•La Plata, MD

4d•Hybrid

About The Position

This position involves providing technical support and maintaining information networks and computer systems within the school system. The role requires a high school diploma, 1-3 years of progressive work experience in information networks and user support, and relevant industry certifications are desired. The Computer Analyst I will be responsible for installing, configuring, repairing, maintaining, troubleshooting, and managing the security of data communications, computer hardware, and software. They will also provide user support for software and personal computers, implement technology standards, and monitor network performance. This role may require responding to emergency duty assignments and working in various environments, including LAN/WAN rooms and wiring closets. The position is classified as NON-EXEMPT and falls under the AFSCME Salary Scale – UA Grades 10-11.

Requirements

High School Diploma.
One to three years of technically progressive current work experience in information networks and user support.
Knowledge and experience in configuring Microsoft Windows Server 2012 and Microsoft Windows Workstation 11, 10, and newer.
Thorough knowledge of the methods, hardware, software, and practices of the information technology data processing systems.
Ability to troubleshoot and demonstrate skill in the diagnosis of problems relating to the operation of information networks and networked computer hardware and software systems.
Ability to read, write, and work from technical specifications.
Good verbal and written communication and human relations skills.
Skill in the use of IT testing equipment and materials.
Must possess a valid driver's license and/or commercial driver's license.
Ability to comply with all safety rules and regulations established by Charles County Public Schools.
Demonstrated ability to work professionally and discreetly with extremely confidential information.
Excellent analytical, problem-solving, and troubleshooting abilities.
Self-motivated with the ability to work both independently and in a team environment.
Excellent customer service, communication (both written and verbal), and cross-group collaboration skills required.
Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and the ability to adjust focus.
Must be able to tolerate low to moderate noise levels in the work environment.

Nice To Haves

Applicable industry certifications desired (CompTIA, Microsoft, and Cisco).

Responsibilities

Possess skills in the installation, configuration, repair, maintenance, troubleshooting, and security management of data communications, computer hardware, and software within the school system.
Provides support to users in the use of software and personal computers.
Responds to emergency duty assignments when required by supervisor.
Implements technology standards, policies, and procedures.
Serves as the technical point of contact.
Collaborates with the school-based instructional leadership team.
Monitors remote and local networks to ensure optimum response time and throughput.
Prepares written reports.
Provides support for PARCC and other online testing.
Maintains accurate inventory records and records of all work performed.
Regular on-time attendance.