Compute Virtualization & Storage - Group Lead, EIT
About The Position
The National Radio Astronomy Observatory (NRAO), managed and operated by Associated Universities, Inc. (AUI) under a cooperative agreement with the National Science Foundation, is seeking a Group Lead/Manager for Compute Virtualization & Storage Services within Enterprise IT. The role leads, manages, and develops enterprise compute, virtualization, storage, backup, and recovery services. It provides direct supervision of technical staff and establishes standards, procedures, service-level objectives, and performance metrics to support reliable, secure, scalable, and efficient infrastructure across organizational locations. The manager is accountable for operational excellence, team performance, service reliability, capacity planning, lifecycle management, operational governance, vendor management, and continuous improvement. The position is preferably based at NRAO headquarters in Charlottesville, Virginia, or in Albuquerque, New Mexico. Work is mission-driven and team-oriented, typically in an office within a research or development environment, with possible periodic visits to network and data center facilities and occasional travel between organizational locations. Major incidents, maintenance activities, recovery testing, and strategic planning sessions may occur outside normal working hours. The role requires a bachelor’s degree in a relevant field or equivalent experience, at least seven years of progressively responsible infrastructure experience, at least three years of supervisory experience managing technical teams, and experience supporting enterprise compute, virtualization, storage, and backup environments. Employees must be authorized to work in the United States; the Observatory presently cannot sponsor new H-1B visas for this position.
Requirements
- Bachelor’s degree in Information Technology, Computer Science, Engineering, Information Systems, Business Administration, or a related field, or equivalent experience.
- At least seven years of progressively responsible infrastructure experience.
- At least three years of supervisory experience managing technical teams.
- Experience supporting enterprise compute, virtualization, storage, and backup environments.
- Knowledge of compute infrastructure management, virtualization platforms, storage systems, data protection and backup technologies, disaster recovery and business continuity, IT service management (ITSM), capacity planning, infrastructure monitoring, lifecycle management, vendor management, and budget planning.
- Must be authorized to work in the United States; the Observatory presently cannot sponsor new H-1B visas for this position.
Nice To Haves
- Experience supporting geographically distributed organizations.
- Experience implementing infrastructure automation initiatives.
- Experience developing infrastructure operational maturity programs.
- ITIL Foundations certification.
- Project Management Professional (PMP) certification.
- Certified Data Center Professional (CDCP) certification.
Responsibilities
- Directly supervise Compute, Virtualization, Storage, and Backup Services personnel.
- Establish performance objectives and service expectations.
- Conduct performance evaluations and career development planning.
- Oversee enterprise server and virtualization environments.
- Manage storage infrastructure and backup operations.
- Develop and maintain standard operating procedures for compute, virtualization, storage, and backup services.
- Establish operational runbooks and recovery procedures.
- Define and monitor key performance indicators (KPIs) and service-level objectives (SLOs).
- Develop operational dashboards and reporting processes.
- Develop operating budgets and capital expenditure forecasts.
- Manage vendor relationships and support contracts.
- Lead operational maturity, automation, and continuous improvement initiatives.
- Manage hiring, performance evaluations, workload, corrective action, training, succession planning, and professional development for the Compute Virtualization & Storage Team.
Benefits
- Paid time off, including 13 holidays and annual accrual of up to 24 vacation days.
- Medical, dental, and vision plans effective on the first day of employment, subject to eligibility requirements.
- Retirement benefit contribution equal to 10 percent of a qualified participant’s base pay with no required employee contribution.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
