Compute Virtualization & Storage - Group Lead, EIT

Associated Universities • CHARLOTTESVILLE, VA

8d • Onsite

About The Position

The National Radio Astronomy Observatory (NRAO), managed and operated by Associated Universities, Inc. (AUI) under a cooperative agreement with the National Science Foundation, is seeking a Manager for Compute Virtualization & Storage Services within Enterprise IT (EIT). The role leads the operational performance and strategic development of enterprise compute, virtualization, storage, backup, and recovery services. It provides direct supervision of technical staff and establishes standards, procedures, service-level objectives, and performance measures to support reliable, secure, scalable, and efficient infrastructure services across organizational locations.

The manager is accountable for operational excellence, team performance, service reliability, capacity planning, lifecycle management, operational governance, vendor management, and continuous improvement. The position is preferably based at NRAO headquarters in Charlottesville, Virginia, or in Albuquerque, New Mexico.

Work is mission-driven and team-oriented, typically in an office setting within a research or development environment. The role may involve periodic visits to network and data center facilities, occasional travel between organizational locations, and participation outside normal hours in major incidents, maintenance, recovery testing, and strategic planning.

Applicants must be authorized to work in the United States. NRAO presently cannot sponsor new H-1B visas for this position.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, Engineering, Information Systems, Business Administration, or a related field, or equivalent experience.
• At least seven years of progressively responsible infrastructure experience.
• At least three years of supervisory experience managing technical teams.
• Experience supporting enterprise compute, virtualization, storage, and backup environments.
• Technical knowledge of compute infrastructure management, virtualization platforms, storage systems, data protection and backup technologies, disaster recovery and business continuity, IT service management (ITSM), capacity planning, infrastructure monitoring, lifecycle management, vendor management, and budget planning.
• Authorization to work in the United States.

Nice To Haves

• Experience supporting geographically distributed organizations.
• Experience implementing infrastructure automation initiatives.
• Experience developing infrastructure operational maturity programs.
• ITIL Foundations certification.
• Project Management Professional (PMP) certification.

Responsibilities

• Directly supervise Compute, Virtualization, Storage, and Backup Services personnel; establish performance objectives and service expectations; conduct performance evaluations and career development planning.
• Oversee enterprise server and virtualization environments.
• Manage storage infrastructure and backup operations.
• Develop and maintain standard operating procedures for compute, virtualization, storage, and backup services.
• Establish operational runbooks and recovery procedures.
• Define and monitor key performance indicators (KPIs) and service-level objectives (SLOs), and develop operational dashboards and reporting processes.
• Develop operating budgets and capital expenditure forecasts.
• Manage vendor relationships and support contracts.
• Lead operational maturity, automation, and continuous improvement initiatives.
• Oversee hiring, performance evaluations, workload management, corrective action, training, succession planning, and professional development for the team.

Benefits

• Paid time off, including 13 holidays and annual accrual of up to 24 vacation days.
• Medical, dental, and vision plans effective on the first day of employment, subject to eligibility requirements.
• Retirement benefit equal to 10 percent of a qualified participant’s base pay, with no required employee contribution.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager