Composite Accounting Representative

Canadian National Railway Company•Montréal-Est, QC

6d•Onsite

About The Position

The Composite Accounting Representative – Accounting is responsible for achieving Accounts Receivable (AR) targets set out by the Assistant Manager, Collections or Payments. The incumbent has a thorough understanding of the order to cash pipeline for the Business Unit and industry. In addition, the role directly contributes to CN’s cash flow objectives. Specifically, the position is accountable for executing collections and payments processing activities, and acting as the first line resolution of issues related to AR for a portfolio of customer accounts. The incumbent interacts with other CN departments, including Marketing and Sales and Operations as well as works in various functions within Accounting.

Requirements

Between 1 to 3 years of relevant experience in AR and collections
Bachelor’s Degree in Accounting or Finance
Chartered Professional Accountant (CPA) Designation
Follows safety procedures, information security instructions and Environmental, Social and Governance (ESC) principles to lead by example
Develops solutions that align with customers’ expectations to increase satisfaction
Shares timely information within and across functions to get things done effectively
Collaborates with others
Inspires others with impactful communications and adapts to its audience
Leverages feedback and coaching to improve performance
Applies analytical thinking to make recommendations that pursue sustainable performance
Tracks metrics to achieve ambitious targets and holds self and others accountable to meet performance expectations
Deals with pressure and change by staying calm to quickly adapt to changes
Fluently bilingual both written and verbal (English, French)
Knowledge of the railway industry and order to cash processes
Knowledge of Microsoft Office (Word, Excel, PowerPoint, Access, and Business Objects)
Knowledge of Systems, Applications and Products (SAP)

Nice To Haves

Any experience/education/skills/knowledge for these above would be considered as an asset

Responsibilities

Trace amounts owed or information regarding payments for an assigned portfolio of customers
Provide superior customer service, partnering with customers to resolve issues and overcome hurdles for late or non-payment
Manage incoming requests from both internal and external customers, supplying necessary information and ensuring prompt follow through
Develop an understanding of issues and opportunities
Communicate customer, supplier, and internal matters to other CN departments
Provide first line support to resolve customer disputes and facilitate invoice and payment processing
Escalate issues and challenges that prevent the timely payment of AR to the appropriate department or manager
Take necessary actions to improve results under the guidance of managers
Handle frequent calls or correspondence within Accounting