Components Office Coordinator

84 Lumber Company•Cartersville, GA

About The Position

The Components Office Coordinator supports the daily operations of an 84 Lumber Components Plant by managing administrative, scheduling, order-processing, and customer-service functions. The role helps ensure accurate order processing, effective communication with customers and internal teams, and efficient plant operations. The schedule is Monday through Friday, 7:00 a.m. to 5:00 p.m., for 45 hours per week, including five hours of overtime. Average pay is $20 per hour. The coordinator works with Sales, Design, and Production, handling customer quotes and orders, production scheduling, shipping confirmations, invoicing, and general administrative tasks. This is an opportunity to join a family-owned building materials company that describes its environment as dynamic and team-oriented.

Requirements

Strong attention to detail and excellent organizational skills.
Ability to follow established processes and maintain accurate documentation.
Excellent verbal and written communication skills.
Customer service experience, including interaction by phone and email.
Proficiency with Microsoft Word and Excel, spreadsheet and word-processing software, and internet-based applications.
Ability to read and comprehend policy and procedure manuals, reports, and technical documents.
Ability to write routine reports and correspondence and speak or present information to a small group.
Effective problem-solving skills and ability to manage multiple priorities in a fast-paced environment.
Ability to follow written, oral, or diagram instructions and resolve routine issues involving several concrete variables in standardized situations.

Responsibilities

Reconcile customer purchase orders with 84 Components’ selling prices and resolve discrepancies before processing.
Enter and manage orders in the production schedule, accounting for available labor and shipping capacity.
Verify and confirm shipping dates at least three days before delivery.
Prepare and distribute order confirmation sheets with accurate quantities, pricing, and delivery dates.
Obtain customer authorization before implementing order changes or product modifications.
Review daily schedules for completeness and accuracy and promptly notify customers of delivery changes.
Track customer quotes, follow up, and maintain records.
Secure required delivery permits for outgoing orders.
Maintain organized files, bins, and workspace.
Monitor build-and-hold orders and follow up in a timely manner.
Provide sales support by supplying quote information and assisting with customer inquiries.
Communicate with customers by telephone and email about schedules, quote follow-up, and service.
Invoice shipped orders and ensure appropriate customer billing.
Perform administrative tasks, including filing, phone coverage, mail distribution, and new-hire processing.
Collaborate with Sales, Design, and Production to improve workflow and efficiency.
Perform additional duties as assigned to support plant operations.