Component Field Specialist

DREXEL SYSTEMS LLC•Wrightstown, WI

16h•Hybrid

About The Position

This role will travel on average within 1-1.5 hours of Campbellsport, WI market daily to job sites and sometimes up in the northern Wrightstown, WI market based on business needs. A company vehicle will be provided. The Drexel Way: We don’t just sell lumber; we Supply. Happiness. Drexel is Team Member-owned and community-driven. With six retail hubs and three manufacturing plants across Wisconsin, we’ve been a Top Workplace every year since 2011. Why? Because we hire for heart and train for skill. When you join Team Blue, you aren't just a team member—you’re an owner. The Mission: As a Component Field Specialist, your primary objective is to be the boots-on-the-ground technical bridge between site contractors, our sales team (Quarterbacks), and the truss design team. You are responsible for conducting site measurements, troubleshooting framing issues, resolving floor performance complaints, demonstrating proper truss bracing, and defending margins by mitigating jobsite backcharges. As the regional technical expert in our structural component engine, you ensure that our commitment to local builders is executed flawlessly at the jobsite, while feeding field insights back to design and plant operations.

Requirements

Proven ability to evaluate structural load paths, analyze floor truss deflection/performance complaints, and troubleshoot live framing challenges on-site.
Hands-on experience taking precise field measurements for complex remodels and additions.
Strong interpersonal and negotiation skills to navigate high-stakes jobsite complaints, investigate root causes, and mitigate backcharge exposure.
Ability to communicate technical framing standards effortlessly across framers, designers, QBs, and plant personnel.

Responsibilities

Serve as the regional specialist for Quarterbacks (QBs) on complex structural questions; conduct proactive jobsite visits to inspect installed truss and engineered wood products.
Perform precise field measurements for complex additions and remodels, gathering accurate structural data to pass to the Truss Design team for first-time buildability.
Conduct hands-on, on-site demonstrations for framing crews on proper BCSI temporary and permanent truss bracing techniques to drive field safety and structural compliance.
Respond rapidly to site complaints regarding fitment or layout discrepancies. Investigate floor deflection, bounce, or squeaks to diagnose technical root causes and deliver actionable remediation.
Lead field incident investigations to eliminate or minimize financial claims. Document clear root causes (site modifications vs. manufacturing variations vs. design errors) and log details in the Category Manager’s Back Charge and Incident logs.
Spend a minimum of 1 day per week at the Wrightstown manufacturing facility to maintain visibility into plant operations, component staging, and quality control.
Participate in weekly leadership tactical meetings to share regional field trends, plant quality observations, and real-world feedback to educate design teams and QBs.
Regional assignment (Central/Southern Region) balancing jobsite travel, customer interactions, and a mandatory minimum of 1 day per week on-site at the local Wrightstown, WI manufacturing facility.