Component Repair Specialist I

Piedmont Airlines•Harrisburg, PA

4d•Onsite

About The Position

We can’t wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow. At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable professional to join our team as a Component Repair Specialist I in our Supply Chain Department. The primary responsibility of the position is to process repair orders for removed aircraft components with approved repair suppliers and follow up with status and deliveries to support the operation. The successful candidate will possess excellent communication, customer service, and reasoning skills. This position will report to the Supply Chain Supervisor.

Requirements

Proficient computer skills with Microsoft Office Suite, especially Excel
Understanding of Merlin M&E System procurement /repair processes
Excellent verbal and written communication skills
Excellent customer service skills
Ability to perform detailed work with accuracy, confidentiality, and promptness
Driven, results-oriented work ethic
Strong problem-solving and multi-tasking skills
Ability to handle operational issues effectively, understanding escalation, communication, and crisis management
Proof of high school or GED completion
Minimum 18 years of age

Nice To Haves

One (1) year of prior purchasing/repair and sourcing experience
Prior experience with procurement/enterprise resource planning inventory control/procurement systems
Aviation background

Responsibilities

Understand repair processes, analyze and utilize required reports, and process repair orders
Source component repair services from Federal Aviation Administration (FAA) approved and reputable repair suppliers
Request repair supplier component capabilities, terms, and pricing while coordinating and receiving Quality Assurance approval
Analyze and process removed component data
Execute repair orders timely and accurately with correct quantities and suppliers to support the Maintenance Department
Evaluate removed component data for warranty consideration during the repair order process
Analyze, prepare, and process supplier repair quotes for accuracy, repair costs and approval; Consult with internal Maintenance and Engineering technical experts when necessary
Monitor repair supplier performance; ensure compliance, identify trends, turn times, warranty issues, repair costs, and responsiveness
Reconcile repair and warranty quote disputes with repair suppliers
Conduct follow-up, expedite and track all open repair orders with repair suppliers to ensure timely delivery within stated lead times to support inventory and operational requirements
Prepare, analyze, update, and maintain detailed reports, records, and files
Prepare component scrap/rebuy purchase requisitions for components beyond economical repair and submit to management for approval
Build relationships with internal departments and outside repair suppliers while assisting with repair requests
Review and reconcile repair order receiving discrepancies and arrange for returns if required
Partner with Accounts Payable to clear repair invoice discrepancies
Process material and repair requests for flight simulators