Compliance Support Specialist

State of Utah Office of the Governor•Salt Lake City, UT

2d•$20 - $24•Hybrid

About The Position

The Utah Department of Commerce, Division of Consumer Protection, is seeking a highly organized and detail-oriented Office Specialist II to join our team. This position offers medical, dental, and vision insurance from day one, 12 paid holidays, accrued vacation and sick leave, plus much more! Training will take place in the office. If eligibility requirements are met, teleworking 2 days/per week will be available. The mission of the Utah Division of Consumer Protection is to strengthen trust in Utah’s commercial activities by protecting consumers through education and impartial enforcement. The Division will provide you with an opportunity to work with a great team of professionals.

Requirements

Demonstrated ability to provide excellent and professional customer service.
Strong organizational skills with the aptitude to handle administrative and office support tasks efficiently.
Exceptional attention to detail, with a focus on accuracy and thoroughness when reviewing information.
Proficient in using standard office software, including Microsoft Word, Excel, and Google Workspace.
Excellent oral and written communication skills.
Ability to interact with others with sensitivity, respect and professionalism.
Strong organizational skills and attention to detail.
Aptitude for learning new software quickly and effectively.
Ability to work independently and contribute positively to a team environment.
Capacity to manage multiple responsibilities effectively.
Demonstrated ability to handle complex issues effectively.
Proficiency in information gathering, processing, and analysis.
Proactive approach to work and a strong work ethic.
Must have/obtain and maintain a valid Utah driver's license and be willing to occasionally travel as needed.

Nice To Haves

Experience interpreting and applying relevant laws and regulations.
Prior experience with registration laws, filing requirements, and/or administrative rules.

Responsibilities

Guiding businesses through the Division's registration process.
Interpreting registration requirements.
Providing information to businesses and the public on relevant statutes and rules.
Accurately and efficiently reviewing, analyzing, and processing initial and renewal registration applications.
Answering inquiries from businesses and individuals regulated by the Division (e.g., fitness centers, pawn shops, maintenance funding providers, telephone solicitors, professional fundraisers).
Interpreting, clarifying, explaining and applying relevant statutes and rules for businesses, registered individuals, the public and colleagues in person, over the phone, and via email.
Responding promptly to calls and emails, requiring the ability to communicate clearly and competently orally and in writing.
Preparing correspondence, reports, documents, and other written materials.
Providing support for other Division operations, such as investigations, public outreach, and other activities as assigned.