Compliance Specialist

Werner Enterprises•Omaha, NE

24d•Onsite

About The Position

The main purpose of this position is to ensure that all Safety/Risk Department rules and policies are being documented, enforced, and resolved. This role involves providing customer service to drivers, communicating problems and resolutions, researching log corrections, working on audit reports to identify violations and determine disciplinary actions, monitoring in-cab device issues, reviewing paper logs, documenting driver incidents and complaints, reviewing MVRs for DOT compliance, assisting with hazardous material questions, viewing video footage from company equipment for accident investigations, answering calls regarding liability, workers' compensation, and cargo issues, projecting a professional company image, resolving customer issues, performing general clerical duties, conducting initial claim investigations, and documenting various driver-related information in AS400 and incident reporting systems. The position also involves performing other related duties as assigned by supervisory personnel.

Requirements

Knowledge of DOT regulations and company requirements, policies, and procedures.
Excellent listening skills.
Ability to communicate in a courteous and professional manner.
Skill in operating a PC and various office equipment.
Knowledge of AS-400, Microsoft Office, and other office database systems.
Ability to relate well with drivers.
Skill in operating a multi-line telephone and various office equipment.
Ability to meet deadlines.
Ability to work well with others and follow direction from adjusters and management.
Excellent organizational skills.
Excellent interpersonal and communication skills.
Excellent customer service skills.
High school graduate or General Education Degree (GED).

Nice To Haves

Safety Specialist experience preferred.
Familiarity with spreadsheet and database information systems preferred.

Responsibilities

Provide customer service to drivers calling in and in person with questions regarding compliance to their hours of service. Identify the drivers’ needs and provide immediate feedback.
Communicate any problems to our driver associates and provide feedback and resolution.
Research drivers’ requests to make log corrections through the computer system. Verify validity through the computer system and update accordingly. Respond back to drivers on all researched corrections, whether valid or not.
Work on various audit reports using the computer system screens. Using the reports, research for violations of the hours-of-service regulations and determine disciplinary action. Handle audit calls and carry out disciplinary action. Ensure the computer is updated with the proper information.
Monitor drivers with in-cab device communication issues and ensure timely resolution or repair.
Review paper logs used during malfunctions for accuracy and violations of the hours-of-service regulations, documenting any issues discovered.
Document various driver incidents and complaint reports, as well as any necessary coaching and counseling.
Review MVRs (Motor Vehicle Records) to ensure DOT compliance.
Perform other related duties as assigned by supervisory personnel, including assisting with hazardous material briefings and general hazardous material compliance questions.
Locate and view video captured by cameras on company equipment (e.g., Samsara, Bendix) of any accident or other risk event and ensure the appropriate length of video is saved with the accident record in our claims administration system. Update risk systems and personnel as appropriate based on the contents of the video(s).
Answer incoming calls from drivers, claimants, and customers pertaining to liability, workers’ compensation, and cargo issues.
Project a professional company image through phone interaction and transfer calls to appropriate staff.
Identify, research, and resolve internal and external customer issues using the computer system.
Perform general clerical duties, including opening mail, building files, ordering police reports, electronic file attachment, and typing.
Conduct initial claim investigation and triage handling for liability, property damage, and workers’ compensation claims.
Document non-work-related driver illnesses and injuries, motorist and internal complaints, CSA violations, and citations in AS400 and incident reporting.
Perform other related duties as assigned by supervisory personnel.