Compliance Specialist

Werner Enterprises•Omaha, NE

About The Position

The main purpose of this position is to ensure that all Safety/Risk Department rules and policies are being documented, enforced, and resolved. This role involves providing customer service to drivers, researching and correcting log entries, working on audit reports to identify violations and determine disciplinary actions, and handling audit calls. The specialist will also monitor in-cab device communication issues, review paper logs for accuracy, document driver incidents and coaching, review MVRs for DOT compliance, and assist with hazardous material briefings. Additionally, the role includes viewing and saving video footage from company equipment for accident investigations, updating risk systems, answering calls related to liability, workers' compensation, and cargo issues, performing general clerical duties, conducting initial claim investigations, and documenting various driver-related incidents and violations in AS400 and incident reporting systems.

Requirements

Knowledge of DOT regulations and company requirements, policies, and procedures.
Excellent listening skills.
Ability to communicate in a courteous and professional manner.
Skill in operating a PC and various office equipment.
Knowledge of AS-400, Google Office, and other office database systems.
Ability to relate well with drivers.
Skill in operating a multi-line telephone and various office equipment.
Ability to meet deadlines.
Ability to work well with others and follow direction from adjusters and management.
Excellent organizational skills.
Excellent interpersonal and communication skills.
Excellent customer service skills.
High school graduate or General Education Degree (GED).

Nice To Haves

Safety Specialist experience preferred.
Maintain any credentials required to perform safety functions.
Familiarity with spreadsheet and database information systems preferred.

Responsibilities

Provide customer service to drivers regarding compliance to their hours of service.
Identify driver needs and provide immediate feedback.
Communicate problems to driver associates and provide feedback and resolution.
Research drivers' requests for log corrections through the computer system.
Verify validity of log corrections through the computer system and update accordingly.
Respond to drivers on all researched corrections.
Work on various audit reports using computer system screens.
Research reports for violations of hours-of-service regulations and determine disciplinary action.
Handle audit calls and carry out disciplinary action.
Ensure the computer is updated with the proper information.
Monitor drivers with in-cab device communication issues and ensure timely resolution or repair.
Review paper logs used during malfunctions for accuracy and violations, documenting any issues discovered.
Document various driver incidents and complaint reports, as well as any necessary coaching and counseling.
Review MVRs (Motor Vehicle Records) to ensure DOT compliance.
Assist with hazardous material briefings and general hazardous material compliance questions.
Locate and view video captured by cameras on company equipment for accident or risk events.
Ensure the appropriate length of video is saved with the accident record in the claims administration system.
Update risk systems and personnel as appropriate based on video contents.
Answer incoming calls from drivers, claimants, and customers pertaining to liability, workers’ compensation, and cargo issues.
Project a professional company image through phone interaction and transfer calls to appropriate staff.
Identify, research, and resolve internal and external customer issues using the computer system.
Perform general clerical duties, including opening mail, building files, ordering police reports, electronic file attachment, and typing.
Conduct initial claim investigation and triage handling for liability, property damage, and workers’ compensation claims.
Document non-work-related driver illnesses and injuries, motorist and internal complaints, CSA violations, and citations in AS400 and incident reporting.
Perform other related duties as assigned by supervisory personnel.