Compliance Specialist

CCI INC•El Paso, TX

6d•Remote

About The Position

CCI is a nationwide full-service real estate platform focused on acquisition, asset management, property management, and development. Our current property portfolio consists of around 8,000 apartments and townhomes, with a focus on providing affordable housing for seniors and persons with disabilities. We also own and manage a diverse and growing portfolio of other real estate assets covering traditional multifamily rentals, office, and light industrial uses. CCI employs around 400 Teammates in 30 states across the country – and we are growing! As we enter the next phase of our company’s growth, we’re looking for Teammates who can help us optimize our existing management platform (systems, tools, and processes), better leverage technology, and maintain our reputation for excellence. We are looking for ambitious self-starters who aren’t afraid to dig in. We value excellent communication and collaboration, and we reward those who challenge the status quo to find better ways of doing things. We believe that people learn best by doing – so although we offer a full range of classroom learning and structured training paths, we prioritize hands-on experience and self-directed development. About You: You are a team player who can work independently while using the tools provided to achieve the goals of the compliance department. You are a self-starter who can multi-task and prioritize your workload to meet many deadlines. You are a true collaborator and communicator. You can work through problems and adversity to achieve the requirements of multiple programs across many states. You provide great support to fellow team members and share your knowledge in a timely, effective manner to ensure success of the site teams, the asset, and the company. You understand the nature of the programs and the sensitivity of the information of our applicants and residents and strive to maintain a high level of confidentiality. You balance meeting the goals of compliance with the financial goals of the property and operate in a manner that creates efficiencies for the site with regard to the overall property operation. About the job: As a Compliance Specialist at CCI you will be responsible for supporting CCI properties, and staff, to ensure compliance with all legislative & regulatory requirements as imposed by various agencies, including but not limited to; HUD, LIHTC, RD, HOME, HTF, Conventional, Contract Administrators, Tax Credit authorities and State and Local jurisdictions. Customer service and rapport within the company, and with all stakeholders which are, or can be, involved in operations of the properties, is a critical component of this position, as a PCO is directly involved with all compliance related tasks, inspections, and reporting. In addition, the PCO also assists in ensuring that all CCI policies, procedures and protocols are up to date and implemented at each property in accordance with all management division requirements. Regular CCI Support and companywide training programs related to Yardi, compliance & other property management content are expected. While this role has no direct reports or supervisory duties, it plays a key role in training and supporting site staff as it relates to compliance implementation in conjunction with the staffs upline management.

Requirements

Reviews, researches, and understands a variety of legislative and regulatory requirements imposed by various agencies, including, but not limited to: HUD, LIHTC, USDA, HOME, HTF, Conventional, Contract Administrators, Tax Credit authorities and State and Local jurisdictions, codes and laws, as well as investor agreements.
Implements and monitors compliance across all applicable CCI properties and ensures staff comply with all legislative & regulatory requirements as imposed by these various agencies.
Stays informed as to all matters related to compliance, Yardi, and any other related topic.
Takes ownership of the use of required programs, such as Secure Systems, SAVE, State/CA systems (ie. Procorem), and the like.
Effectively communicate any observations related to operational problems or deviations from rules or regulations, compliance related or otherwise, to the appropriate parties and work to develop an action plan to help correct deficiencies directly related to compliance.
Effectively communicate any events that could financially impact property operations to the appropriate departments such as delayed payment of HAP or rental assistance.
Utilize department tools for workflows, tracking, and resources, to keep team informed of progress and updates.
Adherence to due dates; Responds to requests for information in a timely manner; Maintains records in a timely and organized manner; Communicates in a clear, concise manner via verbal or written form with on-site employees and other groups to ensure comprehension and accuracy; Develops and maintains a professional working relationship with all CCI staff and industry stakeholders; Maintains confidentiality with all sensitive information; Is flexible and willing to go above and beyond with other duties as assigned.
Works closely with all related cross-functional teams, including but not limited to, property management, acquisitions, asset management, finance, and legal departments, to ensure seamless coordination and execution of affordable housing compliance and projects.
Collaborate with teams to find and create efficient processes, keep apprised of changing regulations, and disseminate.
Collaborate with all members of the Compliance department to find innovative ways to improve functions, tasks, and keep up with changing regulations to benefit the entire operation.
Provide consistent and knowledgeable support to the teams based on the appropriate length of employment.
Help steward staff in matters of compliance so that the level of required support and oversight decreases as their training and knowledge increases with specific achievable milestones and goals.
Strive to educate team members while providing support by giving them the tools and resources to find answers specific to their programs, such as the 4350.3 and LIHTC guide 8823, to help them achieve a higher level of independence.
Respond in a timely manner to all requests for CCI support and know when to elevate requests.
Takes initiative: seeks to understand the goal, develops a plan, and delivers
Inquisitive: asks good questions & pieces together information from multiple sources
Tech-savvy: comfortable with new tech – keen to use technology to deliver faster, better results
Excellent Communication: able to communicate effectively both internally within the company and externally with various agencies to build strong relationships
Collaborative: Ability to work with site teams and corporate partners to effectively meet program requirements and uphold our companies core values
Detail oriented: sees the big picture, but understands & appreciates that the details matter
Strong Time Management: able to balance multiple competing priorities and meet deadlines
Excellent Interpersonal Skills: builds strong relationships and leverages those relationships to deliver great outcomes
Professionalism: calm, cool, collected - unflappable, even under pressure
Numerate: able to understand financials and manage a project budget effectively
Problem Solving: solutions oriented, getting as close to a ‘win for all’ as we can
Flexible & Adaptable: willing to go the extra mile, adapts well to changing circumstances
Exercises Good Judgment: considers multiple perspectives, weighs up risks, and makes a decision
Decisive: comfortable making decisions with incomplete or imperfect information

Nice To Haves

Associates Degree preferred
Current LIHTC Compliance certificate
Relevant certificates such as COS, BOS, or equivalent
3-5 continuous years working with Section 8, Project Based properties, and LIHTC File Audits
Training Yardi

Responsibilities

Reviews, researches, and understands a variety of legislative and regulatory requirements imposed by various agencies, including, but not limited to: HUD, LIHTC, USDA, HOME, HTF, Conventional, Contract Administrators, Tax Credit authorities and State and Local jurisdictions, codes and laws, as well as investor agreements.
Implements and monitors compliance across all applicable CCI properties and ensures staff comply with all legislative & regulatory requirements as imposed by these various agencies.
Stays informed as to all matters related to compliance, Yardi, and any other related topic.
Takes ownership of the use of required programs, such as Secure Systems, SAVE, State/CA systems (ie. Procorem), and the like.
Effectively communicate any observations related to operational problems or deviations from rules or regulations, compliance related or otherwise, to the appropriate parties and work to develop an action plan to help correct deficiencies directly related to compliance.
Effectively communicate any events that could financially impact property operations to the appropriate departments such as delayed payment of HAP or rental assistance.
Utilize department tools for workflows, tracking, and resources, to keep team informed of progress and updates.
Adherence to due dates; Responds to requests for information in a timely manner; Maintains records in a timely and organized manner; Communicates in a clear, concise manner via verbal or written form with on-site employees and other groups to ensure comprehension and accuracy; Develops and maintains a professional working relationship with all CCI staff and industry stakeholders; Maintains confidentiality with all sensitive information; Is flexible and willing to go above and beyond with other duties as assigned.
Works closely with all related cross-functional teams, including but not limited to, property management, acquisitions, asset management, finance, and legal departments, to ensure seamless coordination and execution of affordable housing compliance and projects.
Collaborate with teams to find and create efficient processes, keep apprised of changing regulations, and disseminate.
Collaborate with all members of the Compliance department to find innovative ways to improve functions, tasks, and keep up with changing regulations to benefit the entire operation.
Provide consistent and knowledgeable support to the teams based on the appropriate length of employment.
Help steward staff in matters of compliance so that the level of required support and oversight decreases as their training and knowledge increases with specific achievable milestones and goals.
Strive to educate team members while providing support by giving them the tools and resources to find answers specific to their programs, such as the 4350.3 and LIHTC guide 8823, to help them achieve a higher level of independence.
Respond in a timely manner to all requests for CCI support and know when to elevate requests.