Compliance Specialist

KURV•Cleveland, OH

23d•Onsite

About The Position

Electronic Merchant Systems is seeking a qualified candidate for Compliance Specialist in Cleveland, OH. Responsible for assisting with compliance research and resolution. The Compliance Specialist is responsible for ensuring adherence to card network rules, regulatory requirements, and internal policies within a payment processing environment. This role will lead responses to card brand violation programs and monitor merchant compliance.

Requirements

2 5 years of experience in payments, compliance, or risk management within a merchant acquiring environment
Strong working knowledge of card network monitoring programs and thresholds (Visa, Mastercard)
Experience responding to card brand violations and managing remediation plans
Familiarity with PCI DSS, AML/BSA, and OFAC requirements
Strong analytical and investigative skills with high attention to detail
Ability to manage sensitive data in accordance with privacy and security standards

Nice To Haves

Experience with chargeback management platforms and fraud monitoring tools
Experience interacting directly with card brands or sponsor banks
Knowledge of merchant vertical risk profiles and prohibited/restricted categories

Responsibilities

Research compliance issues and assist with providing the best resolution
Work with clients on account issues and concerns
Review and analyze legal document requests
Pull and upload file documentation
Liaison between outside counsel and upper management
Act as subject matter expert for Client Services team
Act as a point of contact for escalated issues
Monitor compliance with card network rules (Visa, Mastercard, Amex, Discover), including dispute and fraud monitoring programs
Manage and respond to card brand violations, including: Visa VIRP Mastercard BRAM
Draft and submit remediation plans, representment strategies, and compliance responses within required SLAs
Conduct merchant reviews and ongoing due diligence (KYC/KYB) to identify high-risk or non-compliant activity
Investigate alerts related to potential compliance violations through website monitoring
Monitor and review retroactive MATCH alerts
Maintain detailed documentation of violations, responses, and remediation efforts for audit and regulatory review
Support internal and external audits, including evidence gathering and control validation
Assist in updating compliance policies and procedures aligned with evolving card brand and regulatory requirements