Compliance Specialist I

Bluetooth SIG, Inc.•Kirkland, WA

1d•$73,000 - $77,000•Onsite

About The Position

The Bluetooth Compliance program protects all Bluetooth SIG members by ensuring the qualification policies are followed by all Bluetooth products. The compliance program ensures members are using the trademarks in accordance with the Bluetooth brand guide and are selling goods and services that have successfully completed both the Bluetooth qualification and declaration processes. The Compliance Program Coordinator performs market surveillance to ensure all Bluetooth products are compliant to the Bluetooth requirements and perform audits of existing qualification data to ensure accuracy. This role interacts with all types of member companies from all regions of the world to support them with the process requirements.

Requirements

Strong analytical and creative thinking
Strong attention to detail and focus on work accuracy
Strong communication skills, written and verbal to technical and non-technical audiences
Excellent problem-solving with capacity to bring problem to resolution
Strong time management and task prioritization skills
High level of professionalism
Experience in Microsoft CRM
Experience in Excel working with formulas/pivot tables
Accountable team player
Self-motivated

Nice To Haves

Online retailer brand enforcement experience

Responsibilities

Provide first-tier support for member questions and issues related to Compliance Program process
Work with team to define average metrics for resolution and pattern analysis to establish baseline for measured improvements to the program and processes
Generate weekly and ad-hoc reports for management
Identify and remove products in violation from online retailers
Execute surveillance, corrective action, auditing parameters and procedures to verify product compliance to Bluetooth specification
Partner with Member Relations team to manage issue tracking system and establish standard communication escalation process to drive issues to resolution